The Role
Lead GoTo’s public affairs, external positioning, media and narrative strategy across Indonesia and Southeast Asia. Manage parliamentary and regulatory engagement, legislative advocacy, industry relationships, crisis communications, executive preparation, and monitoring of political and public sentiment. Partner with Legal, Corporate Communications, and executive leadership to align policy positions and public messaging while protecting the company’s reputation.
Summary Generated by Built In
About the Role
As Head of Public Affairs, you will lead GoTo's external positioning, media strategy, and parliamentary and regulatory-facing engagement across key policy and industry platforms. Reporting to the Chief of Public Affairs, Policy & Government Relations, you will bridge the gap between regulatory goals, legislative engagement, media strategy, and public sentiment, building GoTo's narrative, relationships, and reputation as a trusted tech leader in Indonesia and Southeast Asia.
What You Will Do
- Lead GoTo's media and narrative strategy targeted at regulators, policymakers, and the policy-facing press. Translate complex regulatory, legislative, and policy matters into clear positioning for government bodies and public sector stakeholders; manage high-stakes issue response and crisis communications on policy- and regulatory-origin matters, including risks emerging from digital and social channels, to protect GoTo's standing with government and regulatory stakeholders.
- Build and manage GoTo's relationships with parliamentary members and staff (DPR), lead engagement on relevant legislative processes, and represent GoTo's positions in hearings, consultations, and legislative forums, in close coordination with the broader policy team on substantive regulatory strategy.
- Build and leverage relationships with industry associations, business councils, think tanks, and coalitions (e.g., ASEAN, APEC, tech/e-commerce groups) relevant to policy and regulatory positioning. Advancing GoTo's industry standing and economic/social impact narrative within these forums.
- Design and lead proactive advocacy and positioning efforts aligned with regulatory and legislative priorities; prepare executives for parliamentary hearings, high-profile media engagements, keynotes, and panels.
- Monitor political, legislative, societal, and digital sentiment trends in Indonesia and the region to advise leadership on emerging communications and narrative risks and opportunities tied to policy and regulatory developments.
- Collaborate closely with Legal, Corporate Communications/Affairs, and executive leadership during any policy- or parliamentary-driven public moment, ensuring narrative and legislative positions move together.
What You Will Need
- 15+ years of progressive experience in public affairs, government relations, corporate communications, or strategic advocacy, with 8+ years in a senior leadership role at a tech platform, multinational corporation, or top-tier public affairs/GR agency.
- Demonstrated current relationships with Indonesian parliamentary (DPR) members and staff and a track record of engagement on legislative processes affecting a regulated industry.
- Fluent in Bahasa Indonesia and English, with deep understanding of Indonesia's political, legislative, and media landscape.
- Demonstrated tier-1 media relationships (national and international) and a track record of managing high-stakes media and crisis communications.
- Proven experience representing corporate interests in industry associations, coalitions, or cross-industry forums.
- Strong track record managing complex internal cross-functional dynamics (legal, communications, executive office) under time pressure.
- Exceptional narrative and communication skills, able to translate legislative and regulatory substance for public, political, and media audiences.
About the Team
Our Public Policy and Government Relations Team is a dynamic group of over 20 professionals dedicated to addressing the regulatory landscape across diverse sectors such as Transportation, Food, and Groceries. We excel in forging strategic partnerships with government entities and navigating regulatory hurdles. How do we succeed? Through crafting top-tier engagement strategies and developing policy solutions that are supported by comprehensive analysis, research, and data.
We pride ourselves on being a close-knit team—truly a second family to each other. When you join us, you can count on our full support to help you integrate and perform with confidence from day one. We believe wholeheartedly in the power of teamwork, fostering a collaborative environment where both professional insights and personal interests are shared openly during our daily calls.
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
#LI-ONSITE
Skills Required
- 15+ years of progressive experience in public affairs, government relations, corporate communications, or strategic advocacy
- 8+ years in a senior leadership role at a technology platform, multinational corporation, or top-tier public affairs or government relations agency
- Current relationships with Indonesian parliamentary members and staff, plus experience engaging legislative processes affecting regulated industries
- Fluency in Bahasa Indonesia and English
- Deep understanding of Indonesia’s political, legislative, and media landscape
- Tier-one national and international media relationships and experience managing high-stakes media and crisis communications
- Experience representing corporate interests in industry associations, coalitions, or cross-industry forums
- Experience managing complex cross-functional dynamics involving Legal, Communications, and executive leadership under time pressure
- Exceptional narrative and communication skills, including translating legislative and regulatory matters for public, political, and media audiences
GoTo Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoTo Group and has not been reviewed or approved by GoTo Group.
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Fair & Transparent Compensation — Pay is considered competitive to above market for many corporate roles across core entities such as Gojek, Tokopedia, and GoTo Financial. Base pay is often characterized as solid or above market in Indonesia tech roles.
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Healthcare Strength — Medical coverage is characterized as strong in Indonesia and often extends to spouses and children. Company materials also highlight wellness support, parental insurance, and mental‑health counseling for employees and families.
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Leave & Time Off Breadth — Leave programs are described as generous, including maternity, paternity, and other special leave types at Tokopedia. Broader time‑off and flexibility practices are portrayed as supportive across corporate roles.
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The Company
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
