Jobs at Cass Information Systems

Supports SQL Server databases across production and development environments, ensuring performance, availability, security, and minimal downtime. Responsibilities include monitoring, troubleshooting, backup and disaster recovery, database maintenance, upgrades, change implementation, trend analysis, standards enforcement, and application technology support. The role requires hands-on SQL Server administration, database tuning, Transact-SQL, stored procedures, security management, and experience with large-scale Microsoft SQL environments.

Leads enterprise AI and software architecture, designing scalable AI-driven platforms and deploying machine learning solutions in cloud environments. Defines technical strategy, selects technologies, establishes MLOps, DevOps, testing, and engineering practices, and ensures privacy, security, and ethical compliance. Collaborates with business, product, and engineering teams, mentors technical staff, and drives innovation, long-term planning, and delivery excellence.

Leads freight audit operations, manages team performance, and ensures audit quality, efficiency, compliance, and client satisfaction. Oversees performance metrics, process improvement, automation, rating-system enhancements, contract and tariff data integrity, issue resolution, workload planning, training, and employee development. Partners with IT, offshore leadership, clients, carriers, sales, marketing, and rate-loading teams to improve audit workflows and service delivery.

Audits freight invoices for rating accuracy, payment integrity, and compliance with customer contracts, tariffs, and rate agreements. Investigates exceptions and variances, validates rating logic and system outputs, monitors performance, documents procedures, and recommends process improvements. Collaborates with customers, carriers, and internal teams to resolve rating and data-quality issues. The role also supports customer inquiries and trains less experienced employees.

Leads the Transportation Information Services sales organization, driving new-logo acquisition, expansion, bookings, pipeline, forecasting, and profitable growth. Develops segment and account strategies, oversees proposals and pricing, manages competitive positioning, and partners with marketing and other business units. Builds and coaches a high-performing enterprise sales team while improving sales processes, CRM discipline, analytics, incentives, and cross-selling across transportation payment and audit solutions. Requires approximately 30% domestic and international travel.

Leads technical product teams by setting technology vision, managing roadmaps and backlogs, overseeing software development initiatives, coordinating Agile delivery, maintaining SLAs, and ensuring alignment with business goals. Manages product staff, including hiring, coaching, performance evaluations, and development. Partners with business product owners and stakeholders to plan releases, remove delivery impediments, report project status, and drive continuous product improvement.

Performs risk-based financial, operational, information systems, and internal control audits. Evaluates SOX controls, develops audit procedures and data analytics solutions, prepares reports, monitors regulatory requirements, and partners with IT, cybersecurity, compliance, and business stakeholders. Mentors junior auditors and supports audit planning, risk assessment, and audit readiness.

Leads the architecture, development, and deployment of scalable AI-driven platforms and software systems. Defines technical strategy, evaluates technologies, establishes AI/ML, MLOps, DevOps, and engineering best practices, and ensures privacy, security, and ethical compliance. Collaborates with business, product, and engineering teams, mentors technical staff, and drives innovation through architecture, testing, CI/CD, and long-term planning.

Manages assigned client accounts, builds client relationships, supports account growth, resolves service and processing issues, and recommends process improvements. The role analyzes technical and operational requests, coordinates priorities, tracks system enhancements, ensures solution delivery, monitors metrics, and trains internal staff. It also performs account representative duties and communicates with clients and internal teams. Proficiency in Microsoft Office and Excel is required, while SQL and church management software experience are preferred. Travel up to 15% may be required.

Leads enterprise infrastructure, end-user computing, cybersecurity, IT risk management, data security, compliance, disaster recovery, and service management. Develops technology and security strategies, oversees networks, cloud and storage environments, manages security incidents and risk remediation, ensures regulatory compliance, directs technology teams, manages vendors and budgets, and advises senior business leaders.

Build and manage positive B2B client relationships, improve satisfaction, support operational governance, monitor engagements and service issues in Salesforce, coordinate renewals and statements of work, and identify upsell opportunities. Conduct client meetings, provide reporting, communicate technology and roadmap updates, coordinate with sales, marketing, and operations teams, and ensure client needs and deliverables are addressed.

Serve APAC clients by analyzing shipment and invoice data, interpreting freight rate agreements for rating engine setup, resolving client issues, training users, documenting requirements, and maintaining strong client relationships through proactive communication and process improvements.

The Lead Project Manager drives Agile delivery and AI integration in enterprise programs, ensuring portfolio governance and strategic alignment with business objectives while mentoring the PM team.