Jobs at Bertelsmann

Coordinate production of reprints, reissues and non-trade projects for Michael Joseph and Transworld backlists. Manage schedules, costs and quality, liaise with internal teams and external suppliers, and ensure projects are delivered on time, within budget, and to publishing standards.

Serve as first point of phone and email contact for internal and external stakeholders. Answer product inquiries, resolve problems, perform analytics (advanced Excel), cross-train across functions, and manage priorities in a fast-paced environment while providing exceptional customer service.

Lead integrated digital marketing campaigns for Berkley and Ace Books, manage social channels and online communities, create platform-first content, analyze performance, coordinate cross-functional campaigns, and support virtual and in-person events to grow readership and engagement.

Maintain building, equipment, robotics and automation systems at a distribution centre. Perform planned preventative maintenance, reactive repairs, fault-finding, contractor coordination, inspections, compliance record-keeping, installations, and site improvement projects while ensuring health & safety and supporting environmental initiatives.

Lead a large, complex customer operation in Limburg, combining operational leadership, P&L accountability and strategic account management. Build senior customer relationships, identify commercial opportunities, drive continuous improvement and change, and develop a multidisciplinary management team to deliver operational, financial and customer-satisfaction targets.

Plan, budget and run multichannel marketing campaigns for non-fiction and classics. Create campaign creative and copy, manage digital/media agency activity, grow audience and partnerships, liaise with sales, publicity and authors, analyse performance and contribute to brand and creative strategy.

Support Ad Spending analysis by updating a multi-country database monthly, producing sales-facing analyses, designing Power BI and Excel reports, evolving dashboards with IT, creating new reports to find business opportunities, and integrating Gen AI to improve processes.

Advise clients on Microsoft Entra ID identity and access management, analyze identity landscapes, recommend optimizations (conditional access, MFA, zero-trust, identity governance), implement SSO for SaaS/cloud apps, and guide migrations from AD to hybrid or cloud-native Entra ID architectures while delivering workshops and cross-team support.

Design, develop, test, and ship backend services and APIs in a cross-functional agile team. Contribute to architecture decisions, implement business requirements, improve code quality, and adopt engineering best practices.

Manage and grow key customer accounts in a tech-driven logistics operation. Drive SLA/KPI performance, lead MBRs/QBRs, identify upsell opportunities, manage contracts/pricing, and collaborate with operations, customer service, and business support to deliver commercial and operational improvements.

Manage desk editing for Canelo and Canelo Crime lists: brief freelancers, check structural edits/copyedits/proofs, write cover and sales copy, liaise with authors, agents, designers and production, update Biblio and internal systems, and ensure titles meet deadlines and go to press on schedule.

Lead daily warehouse operations (inbound/outbound/internal flows), manage logistics for data center locations, develop and coach staff, coordinate stakeholders and service providers, analyze KPIs and drive process improvements, and ensure quality, safety, and compliance.

Lead and develop the Customer Support and Transport teams for a new tech-focused logistics location. Manage staffing, coach supervisors, handle escalations with customers and partners, improve order and transport processes, and identify service expansion opportunities while collaborating with operations, planning, and account management.

Serve as the WMS key user and primary liaison between Operations, IT, and the business. Support and train end users, coordinate and test system changes, translate operational needs into IT functional requests, monitor system performance, and participate in process-improvement projects within a highly automated logistics environment.

Coordinate and monitor inbound/outbound transport movements, liaise with drivers and carriers, assign docks, process transport documentation, track deviations, prepare reports and maintain accurate transport administration in ERP/WMS and Excel.

Lead and optimize a warehouse department in a modern automated facility. Manage daily KPIs, workforce planning, coaching, process improvements, and coordination with Workforce Planning to achieve productivity, quality, and planning targets in two-shift operations.

Coordinate and monitor outgoing customer orders end-to-end, ensuring timely delivery to SLAs. Track and resolve transport exceptions, analyze operational data and KPIs, identify and fix order discrepancies, and support continuous process improvements while collaborating with Warehouse Operations, Planning, Transport, and international customers.

Support and optimize WMS-driven processes in a highly automated logistics site. Manage WMS change requests, translate business needs into system improvements, test system changes, support implementations, and act as liaison between operations, IT, and external stakeholders.

Maintain and administer site safety programs; conduct trainings, audits, risk assessments, emergency drills, and incident investigations; lead site safety committee; track KPIs; ensure OSHA and environmental compliance; support client EHS requirements.

Design, build, and operate ingestion and transformation pipelines into Salesforce Data Cloud; model and resolve identities; integrate enrichment sources and Databricks; ensure data quality, governance, and documentation to support analytics and Agentforce AI agents.