Top Remote Customer Success Jobs in Wilmington, NC

The Customer Success Engineer will work with users to maximize the platform's value, providing technical support and collaborating with various teams.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Manage post-sale client relationships for print and digital advertisers: onboard clients, maintain CRM and billing, run check-ins/QBRs, drive renewals, upsells and cross-sells, resolve escalations, analyze performance and maintain process documentation to prevent churn and grow accounts.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

Manage a portfolio to drive long-term customer success and retention for MariaDB deployments. Lead onboarding, adoption, business reviews, escalations, and cross-functional coordination with Sales Engineers and Professional Services. Measure customer health, identify expansion opportunities, deliver ROI analyses, and act as trusted advisor to achieve net retention goals.

Manage a portfolio of enterprise customers to maximize retention and growth through regular contact, QBRs, upsell/cross-sell initiatives, CRM and KPI management, and close collaboration with sales and engineering to improve customer experience and hit revenue and churn targets.

Manage a portfolio of mid-to-large SaaS customers to drive renewals, expansion, and price increases. Proactively monitor customer health, execute renewal and expansion strategies, conduct Executive Business Reviews, and collaborate cross-functionally to deliver measurable value and growth. Mentor team members and contribute to process improvement and scalable success operations.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

Drive customer adoption and value realization for RSA solutions by acting as a trusted advisor, building stakeholder relationships, coordinating cross-functional teams, monitoring product usage, aligning success plans to customer goals, and supporting renewals and expansion through technical and value-based engagement.

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.

Manage strategic New Verticals accounts through implementation and full lifecycle: set goals, drive value and adoption, forecast renewals, identify expansion opportunities, collaborate cross-functionally, and lead customer meetings and program strategy to retain and grow revenue.

Serve as a trusted advisor to enterprise customers in the FSI vertical to drive onboarding, adoption, retention, and expansion of Red Hat subscriptions. Define and execute customer success strategies, coordinate cross-functional teams, minimize churn, deliver value realization, and promote advocacy and referenceability while aligning Red Hat solutions to customers’ business goals.

Manage a portfolio of 16+ credit union partners to drive adoption of Silvur's Insurance platform. Lead onboarding, scalable training, enablement playbooks, and quarterly business reviews. Build data-driven engagement strategies, track referrals and product usage, surface insights to product and ops, and collaborate cross-functionally. Use AI tools (Claude, ChatGPT) to build automations and scale partner deliverables.

The Principal Customer Success Manager will manage high visibility accounts in Life Sciences, enhancing relationships and ensuring successful solution adoption while providing critical feedback to PTC.

Lead and scale the enterprise Customer Success function, focusing on retention, adoption, and expansion for complex enterprise customers. Manage a team, develop strategies, and foster executive relationships to ensure successful healthcare outcomes.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

The Client Success Director focuses on driving value for enterprise legal accounts through strategic engagement, adoption planning, and relationship management, serving as a trusted advisor.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

The Senior Manager of Customer Success Management will mentor a team, drive customer engagement, improve retention, and collaborate with teams to execute strategies for Enterprise customers.

The Customer Success Manager will manage the post-sale relationship with customers, ensuring their success, satisfaction, and engagement with the product while identifying growth opportunities and mitigating churn risks.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

The Staff Customer Success Manager leads strategic relationships with key enterprise customers, driving value realization and mentoring junior team members while shaping the Customer Success function.

The Customer Success Manager drives the adoption of AI solutions in life sciences by managing implementations, developing customer satisfaction strategies, and serving as a trusted advisor.

The Customer Success Manager ensures clients realize measurable outcomes by optimizing their journey and driving product adoption through engagement, training, and collaboration with sales teams.