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Top Remote Customer Success Jobs in Wilmington, NC
As the Director of Customer Success, you will lead the customer success strategy, focusing on customer retention and value realization. You will coach teams, align sales and customer success strategies, work on upselling and renewals, and support operations, ensuring customer health and driving retention targets.
The Client Implementation Specialist at Sage will onboard new clients, providing training and support during implementation. Responsibilities include project management for deploying technology in senior living communities and ensuring users are trained adequately. The role requires excellent communication skills, problem-solving capabilities, and technical support for clients.
As a Customer Success Manager, you will drive customer growth, manage relationships, and ensure renewals by providing support post-onboarding, guiding product adoption, and offering valuable insights. You will facilitate upselling and cross-selling initiatives, collaborate on retention strategies, and act as a customer advocate within the company.
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As a Customer Success Manager at AcuityMD, you will be responsible for managing a large book of business, ensuring high user adoption, leading executive business reviews, generating contract renewals, and developing risk mitigation strategies. You will collaborate closely with Account Executives to optimize customer success and drive value through strategic insights and relationships.
The Technical Support Engineer at AlertMedia acts as a technical resource to ensure a seamless customer experience by troubleshooting issues, collaborating with the Engineering team, and maintaining customer relationships throughout the onboarding and support lifecycle.
As an Underwriter, you will assess medium to complex risks in commercial insurance, make decisions based on underwriting guidelines, and provide customer support. Your role involves building strong relationships with partners, maintaining industry knowledge, and managing the risk portfolio while resolving inquiries and providing technical assistance.
The Sr Customer Success Operations Analyst optimizes customer success initiatives through data analysis, process development, and cross-department collaboration. They create reports, track KPIs, and implement tools to enhance customer experiences and drive business growth. The role involves developing scalable programs to boost onboarding and retention while identifying process automation opportunities.
As a Paralegal/Client Manager at Atticus, you will drive client relationships, collaborate with attorneys, shape evidence for cases, and work with teams to enhance client service. This role provides exposure to legal practice and business operations, with opportunities for advancement or support for further education in law or business.
The Major Client Services Manager at zLinq will deliver exceptional customer service, oversee complex accounts with significant monthly communication spend, manage onboarding, identify optimization solutions, resolve billing issues, and ensure outstanding client communication.
As a Medicare Advisor at Chapter, you will guide seniors through their Medicare journey while providing expert advice on plan options. Your role involves assessing needs, educating clients, and utilizing Chapter's proprietary technology for best coverage recommendations. Performance metrics include customer satisfaction, retention, and enrollment numbers.
Top remote Companies in Wilmington, NC Hiring Customer Success Roles
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