Top Remote Customer Success Jobs in Wilmington, NC

Lead a portfolio of middle-market self-funded employer clients as primary post-implementation contact. Manage renewals, account health, reporting, issue resolution, cross-functional coordination with implementation, sales, analytics, and third parties to drive retention, satisfaction, and growth.

Manage a portfolio of federal customers to drive adoption, retention, and measurable value from Sonatype products. Lead structured onboarding and adoption motions, monitor customer health, surface risks and growth opportunities, coordinate cross-functional teams, and use GenAI to accelerate analysis, planning, and communication. Focus on proactive, outcomes-driven customer leadership within regulated federal environments.

Manage a high-volume portfolio (200+ accounts) to drive product adoption, own renewals, identify expansion opportunities, and deliver a scalable customer experience using playbooks, automation, and data. Collaborate with Sales, Product, and Support to influence product direction and proactively reduce churn across complex, multi-team customer environments.

Manage an SMB dealership portfolio to drive retention, adoption, and growth. Build stakeholder relationships, analyze account performance, run business reviews, identify risks/opportunities, coordinate cross-functional solutions, and document activity in Salesforce while leveraging AI tools for insights and productivity.

Manage a portfolio of client accounts from onboarding through campaign delivery. Set up and optimize programs in Salesforce, monitor timelines and deliverables, analyze performance, present insights, and coordinate cross-functional teams to resolve issues and identify upsell opportunities. Ensure account health and contribute ideas to improve products and processes.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Manage a book of 50–70 growth-stage merchants to drive retention, product adoption, and expansion. Conduct business reviews and success plans, use data and health signals to prioritize work, partner with Sales and cross-functional teams, and resolve product/support issues to achieve measurable merchant outcomes.

Own post-sale customer journey for Employee Benefits agencies: onboard, drive adoption, maintain relationships, manage retention and expansion, translate feedback into product insights, and build scalable onboarding and training materials.

Serve as primary client contact to build relationships, retain and grow revenue through strategic marketing plans. Analyze paid media and SEO performance (Microsoft Ads, Google Ads, LSA, GA4), deliver recommendations, collaborate cross-functionally, mentor coordinators, and drive upsells and referrals.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

Manage relationships with high-value customers, act as platform subject-matter expert, drive engagement and retention, negotiate renewals and upsells, deliver training, troubleshoot technical issues, and advocate customer needs to inform product improvements.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Manage customer onboarding, implementation, and integrations; act as liaison between customers and internal product/tech teams; handle escalations and SLA adherence; run regular check-ins and quarterly/executive business reviews; analyze customer data to propose conversational AI/LLM-driven solutions to increase value and drive renewals.

Support client relationships by tracking and resolving cases, coordinating cross-functional teams, pulling and interpreting reports, maintaining documentation, and providing operational and administrative support to ensure client performance guarantees are met.

The Customer Success Representative engages with clients to optimize their use of AI-powered compliance solutions, ensures successful onboarding, provides ongoing support, and manages client projects efficiently.

As a Customer Success Associate, you will support medical practices using NextPatient software, ensuring they are effectively configured and satisfied with our service, while advocating for product enhancements.

The Customer Success Manager leads client implementations, trains users, supports client inquiries, troubleshooting issues, and drives product improvements based on client feedback.

You will manage a portfolio of accounts, working with marketing teams to optimize data usage, identify expansion opportunities, and facilitate onboarding and product fluency for eCommerce brands.

Lead and grow an SMB/Mid-Market Customer Success team of six to drive retention, renewals, adoption, and expansion. Coach CSMs, manage escalations, establish scalable operating rhythms, implement AI and automation to improve efficiency, analyze customer and team data, build playbooks and journeys, and partner cross-functionally to deliver exceptional end-to-end customer outcomes.

Lead a regional Customer Success team to drive adoption, retention, expansion, and executive relationships. Manage a book of complex SaaS/CPM customers, build and execute success plans, run governance and risk cadences, collaborate cross-functionally, and report on KPIs and commercial outcomes to senior leadership.

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.