Top Remote Operations Jobs in Rochester, NY

Coordinates litigation support operations by triaging and routing tickets, managing Zendesk and phone communications, monitoring job milestones, requesting vendor updates, and keeping clients informed. Resolves cross-functional issues, escalates urgent requests, maintains accurate case records, and supports knowledge-base and meeting-note projects. The role requires organized, precise handling of high-volume, deadline-driven workflows and familiarity with legal documents and eFiling or case-management platforms.

Leads Deal Operations and GTM Systems, overseeing quoting, pricing, deal desk, renewals, order-to-contract processes, Salesforce and related technology governance, access controls, integrations, automation, and AI-assisted workflows. Partners with Finance and Sales leadership on GTM execution, cash collections handoffs, bookings accuracy, reconciliations, and operational governance. Manages teams, contractors, systems roadmaps, issue triage, and seller productivity initiatives in a remote U.S. SaaS environment.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Lead and improve FCM operating model for listed derivatives by designing scalable processes, controls, and tooling. Drive launch readiness, automation, vendor management, and cross-functional initiatives while monitoring operational stability, reporting, and regulatory requirements in a high-stakes regulated environment.

Own the operational workflow supporting Hyperbolic’s go-to-market team, including contract tracking, quote and order form preparation, CRM data quality, customer follow-up, support routing, invoicing coordination, and meeting preparation. The role suits an organized, proactive professional with 0–3 years of experience who is comfortable learning CRM systems, using AI tools to automate repetitive work, and ensuring customer and deal processes move through completion.

Manage customer contract execution, pricing accuracy, expiration dates, and contract data in ERP systems. Monitor tier compliance and contract performance, prepare governance and audit documentation, collaborate with Sales and Corporate Accounts to resolve discrepancies, and identify process improvements. Calculate rebate accruals and GPO administrative fees while supporting pricing and contracting operations. Requires strong organization, attention to detail, communication, and multitasking skills.

Provides deal desk and sales operations coverage for B2B SaaS opportunities during an eight-month maternity leave term. Partners with Account Executives, Finance, and Legal to structure pricing, discounts, payment terms, contracts, and approvals. Reviews non-standard terms, maintains deal data in DealHub and the CRM, resolves commercial issues, guides sales teams through processes, and recommends improvements to Revenue Operations workflows.

Design, implement, and improve Monarch's leadership operating system and planning cadences. Own quarterly and annual planning mechanics, drive execution of cross-functional priorities, build documentation and artifacts to scale execution, and partner with founders and leaders to remove friction and improve decision-making.

Own the revenue operations systems roadmap, GTM tooling architecture, reporting, dashboards, data quality, and analytics infrastructure. Lead cross-functional migrations, integrations, automation initiatives, and adoption programs across Sales, Customer Success, Finance, and Product. Serve as the technical owner for Gainsight and Salesforce, translating complex data and system behavior into executive-ready recommendations. Establish reliability standards, improve operational effectiveness, mentor team members, and drive durable solutions that improve retention, cycle times, data integrity, and capacity.

Manages revenue operations across pipeline forecasting, quote approvals, bookings, revenue support, reporting, and product administration. Reviews Salesforce data, coordinates cross-functional booking and revenue processes, leads SKU and price book setup, validates Salesforce and NetSuite workflows, reconciles data using Excel and Power BI, and documents scalable procedures and controls. The role partners with Sales, Finance, Product, Manufacturing, Customer Success, and business systems teams to resolve exceptions and improve commercial operations.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.

Own and scale marketing-to-sales operations infrastructure across Salesforce, Marketo, Clay, Qualified, and related systems. Manage lead lifecycle architecture, routing, scoring, enrichment, deduplication, data quality, conversational marketing workflows, and funnel optimization. Partner with Marketing, Sales, SDRs, Business Systems, and vendors to improve pipeline quality, speed to lead, and sales efficiency. Implement AI-enabled automation, oversee tool budgets, and support system migrations and process governance.

Own marketing analytics, funnel and campaign reporting, lead scoring, routing, data reconciliation, and Marketing-to-Sales handoff workflows. Build dashboards, validate Salesforce and Marketo data, manage RingLead logic, troubleshoot routing issues, and perform recurring QA across go-to-market systems. Partner with BI and Data teams, identify optimization opportunities, present findings to leadership, and use AI tools to accelerate reporting and data-quality workflows.

Supports regional and property managers in operating apartment communities nationwide. Responsibilities include leasing, marketing, staffing, training, inspections, maintenance coordination, resident issue resolution, compliance, reporting, budgeting, and serving as interim property manager. The role requires weekly assignments involving 90% travel, including extended student-housing turnover assignments, weekends, air travel, and use of a personal vehicle.

Leads Legal and Compliance department operations, including process improvement, legal technology administration, knowledge management, outside counsel and vendor management, budgeting, contract operations, reporting, compliance support, and insurance administration. Partners cross-functionally with Finance, HR, Commercial, Medical Affairs, Regulatory Affairs, and other teams to improve efficiency, scalability, risk management, and service delivery.

Own Ditto’s ambassador program and campus growth operations across 733 college campuses. Recruit, train, support, and manage distributed student ambassadors; create repeatable launch playbooks; oversee campus campaigns, supplies, budgets, and reporting; gather student feedback; coordinate with marketing, product, matching, and support teams; and hire the community organization as it scales.

Supports the Transition Manager in managing end-to-end onboarding and transitions for Private Wealth Advisors, advisor teams, and their books of business. Coordinates stakeholders, gathers documentation, prepares technology and operational readiness, explains policies and requirements, resolves issues, and delivers a high-touch concierge onboarding experience. The role requires strong organization, communication, relationship management, financial industry knowledge, and travel for advisor transitions and onboarding activities.

Supports complex customer account maintenance for consumer deposit and savings products. Serves as a subject matter expert, handles escalations, performs quality control, monitors workflows and service levels, maintains regulatory and operational controls, analyzes trends, recommends process improvements, and partners with Risk, Compliance, Technology, and Product teams. Also assists with mentoring, training, documentation, onboarding, and strategic operational initiatives.

Coordinates interpreting assignments across clients and projects by scheduling qualified interpreters, recruiting language professionals, communicating assignment details, maintaining records, onboarding resources, reviewing invoices, and resolving coverage issues. The role monitors schedules, handles cancellations and urgent changes, collaborates with project management, finance, recruiting, and operations teams, and identifies workflow improvements. It requires independent remote work during U.S. Eastern business hours and professional English communication.

Analyzes business processes, systems, and operational data to identify inefficiencies and implement improvements. Documents current-state processes, develops procedures and workflow diagrams, supports audits, and evaluates change effectiveness. Collaborates with stakeholders on project scopes, business cases, implementation, testing, training, and UAT releases. Monitors KPIs, recommends system and process enhancements, provides training and technical assistance, and coordinates multiple initiatives across business, IT, and servicing departments.

Lead CEA’s grantmaking operations across intake, diligence, compliance, structuring, payments, monitoring, and closeout. Serve as the internal authority on US charitable grantmaking, including cross-border grants, individual grants, DAFs, and non-standard vehicles. Manage and grow the Grants Operations team, partner with grantmakers and Finance, establish scalable systems and controls, and guide risk-sensitive decisions. Develop SOPs, templates, technology systems, reporting, and evaluation processes that support rapid, compliant grant deployment.

Build and operate an AI-assisted revenue acquisition engine through prospect research, outbound campaigns, CRM automation, lead follow-up, database reactivation, appointment generation, pipeline management, reporting, and continuous campaign optimization. The role targets private-pay healthcare businesses and requires independently managing prospect data, workflows, messaging, qualification, and revenue-focused growth initiatives.

Leads the build-out of commercial operations infrastructure, including quote-to-cash processes, CRM systems, reporting, forecasting, and operating rhythms. Partners cross-functionally with Sales, Finance, Legal, Engineering, Supply Chain, Manufacturing, and Product to improve execution and customer deployment outcomes. Builds and develops the commercial operations team while establishing scalable processes, governance, data integrity, and alignment with SIOP and operational planning.

Supports commercial and client operations through public agency contract administration, documentation, compliance tracking, invoicing, reporting, renewals, and client onboarding. Researches funding opportunities and assists with grant applications, RFPs, proposals, and submission logistics. Provides marketing and business development support through website and collateral updates, prospect research, CRM maintenance, and sales preparation. Coordinates across teams while managing multiple deadlines and maintaining responsive client communication.