Top Remote Operations Jobs in Rochester, NY

Lead and scale B2C Product Operations covering Help Center, Customer Support, and Marketing Ops. Build teams, systems, SLAs, staffing models, tooling integrations, KPIs, and processes to support 10M+ users. Drive marketing automation, CRM reliability, help center taxonomy, deflection strategies, analytics, and cross-functional programs with Product, Engineering, and Analytics to improve retention, growth, and operational stability.

Provide administrative and operational support to the Operations team, including scheduling meetings, updating work requests, formatting documents, assisting with shipping/fulfillment, resolving customer service issues, mitigating risks, and supporting ongoing projects and general office duties to ensure deadlines and team objectives are met.

Owns business-unit operating rhythms, governance, and execution mechanisms. Leads cross-functional initiatives, executive planning, business reviews, dashboards, KPI and OKR visibility, organizational improvements, communications, and collaboration practices. Partners with senior leaders to prioritize work, resolve roadblocks, translate strategy into measurable execution, and recommend corrective actions. The role also supports organizational change, knowledge management, mentorship, onboarding, and scalable team operations.

Own cross-functional business operations across HR, finance, administration, reporting, compliance, and enterprise trust. Manage onboarding, offboarding, agreements, payroll and benefits administration, hiring support, operating cadences, dashboards, metrics reconciliation, security questionnaires, vendor reviews, data processing agreements, and SOC 2 certification. Lead ambiguous priority projects end to end and build AI-powered automations and internal tools.

Leads IT operations across change management, service desk, end-user support, incident and problem management, infrastructure monitoring, operational security, compliance, vendors, assets, and team development. Chairs the Change Advisory Board, oversees 24/7 operations, manages audit readiness for SOC and PCI controls, drives SLA and uptime performance, and provides executive-level operational reporting. This remote leadership role requires building scalable processes and developing a multifunctional IT operations team.

The Operations Associate will support daily auctions, manage customer support requests, assist in marketing, and ensure smooth operations.

The Director of Business Operations will lead data analysis to support strategy, develop dashboards, improve operations, and ensure data quality, collaborating across teams.

As Manager of Channel Operations, you'll strategize and oversee processes to grow partner revenue, refining KPIs and insights while collaborating with leadership across teams.

The GTM Strategy & Operations Lead will oversee revenue operations, manage the Salesforce tech stack, drive analytical insights, and enhance team workflows using AI, contributing to Propel's growth.

The Director of Franchise Operations will lead operations for 500+ Wingstop franchises in the Northeast, focusing on P&L management, KPIs, and team development.

Manage billing and payment workflows, build client itineraries, and provide operational support to ensure smooth client experiences in travel logistics.

As a Growth Operations Intern, you'll assist in user acquisition, onboarding, engagement, and retention strategies for an AI infrastructure platform, working with data to drive growth and improve user experience.

The Business Operations Analyst will analyze business processes and technology platforms, implement improvements, and facilitate projects. Responsibilities include conducting assessments, documenting processes, collaborating with stakeholders, and ensuring the effectiveness of changes to optimize operations.

As Director of Network Operations, you will oversee operational management, process development, employee training, and financial performance while ensuring customer satisfaction and strategic growth.

The Revenue Operations Manager will build and scale the RevOps function, optimize HubSpot, implement revenue processes, and provide data-driven insights.

The role involves establishing an Enterprise SaaS Revenue Operations function, overseeing revenue forecasting, pipeline analysis, and collaborating across teams to improve processes.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

Manage onboarding, policy administration, and bordereaux workflows; ensure data integrity and SLA adherence; produce reports using Snowflake, Power BI, and Excel; collaborate cross-functionally to document SOPs and implement process improvements.

KIND is looking for passionate Associates to join their dynamic team in providing healthy snacking options. This role involves collaboration and making impactful contributions in a growth-oriented environment.

The Partner Operations Manager will optimize and manage operations for channel and indirect revenue, supporting partner deals and ensuring compliance with GTM strategy.

The GTM Engineer will manage HubSpot CRM architecture, build workflow automations, handle deal desk operations, support sales enablement, and optimize lead routing. This role focuses on operational efficiency within the GTM team and requires AI-assisted development expertise.

Manage and optimize Revenue Operations, enhancing processes across Sales, Marketing, and Customer Success to improve productivity and forecasting accuracy.

The Operations Support Compliance Auditor evaluates compliance and effectiveness of operational tasks across store locations, conducting audits and inspections, and training teammates on procedures.

Leads revenue operations, CRM optimization, sales and revenue process design, forecasting, pipeline management, reporting, dashboards, sales technology adoption, and performance analytics. Partners with Finance, Sales, Marketing, and senior leadership to improve revenue predictability, operational efficiency, and growth. Manages the Revenue Operations team and oversees commission plan design and administration.

Join a specialized talent community for senior operations leaders at HelloFresh, focusing on career growth and networking with industry peers.