Top Remote Customer Success Jobs in Richmond, VA

The Senior Director of Customer Experience Operations will lead and optimize operations, ensuring alignment with organizational goals while enhancing customer journey and processes.

Senior Support Specialist responsible for providing technical support, troubleshooting issues, and enhancing customer satisfaction at a growing SaaS company.

The Technical Engagement Manager ensures customer success by providing expert technical support, troubleshooting complex issues, and driving product adoption within the cybersecurity space.

The Enterprise Implementation Manager ensures successful implementation of Altium's solutions, enhancing customer productivity and satisfaction through effective project management and collaboration with internal teams.

Responsible for providing first-level support for clients, troubleshooting issues with company software, and accurately logging conversations in Zendesk.

The Support Engineer will manage complex technical inquiries, collaborate with various teams, and provide post-sale consultations to ensure optimal customer support and product adoption.

Lead and develop the Concierge Team at Garner, guiding them to provide member support via chat, email, and phone while ensuring adherence to service quality standards. Manage performance oversight, tackle complex inquiries, oversee training, and enhance member experience through process improvements.

The Director of Customer Success will manage strategic accounts, ensuring client retention and satisfaction, mentoring a team, and developing growth strategies.

The Senior Customer Success Manager manages post-sales relationships with enterprise clients, ensuring client satisfaction, adoption, and retention while promoting product value and addressing challenges.

Manage client relationships, communicate campaign performance, deliver reporting, and collaborate with internal teams to ensure client success.