Top Remote Customer Success Jobs in Richmond, VA

Serve as primary client contact to support implementations, nurture relationships, present program value, ensure contractual delivery, coordinate internal teams, identify upsell opportunities, engage community members, and travel to client sites up to 25%.

Manage full lifecycle relationships with large customers to drive retention and expansion. Develop success plans, lead cross-functional projects, act as primary customer contact, surface opportunities with Sales and Implementation, and help create client success stories and references.

Manage a book of enterprise customers post-sale to drive onboarding, retention, and upsells. Use data storytelling and product expertise to optimize performance, coordinate implementations with AdOps, troubleshoot issues, and collaborate with Sales and Product Strategy to meet customer recruiting goals.

Lead a portfolio of 45–55 mid-market accounts to drive adoption, retention, and expansion. Build multi-quarter success plans, run QBRs and executive briefings, negotiate renewals, forecast retention and expansion, manage escalations independently, advocate customer feedback to Product, and integrate AI/LLM automation to scale operations.

Manage a mid-tier portfolio to drive retention and revenue growth through strategic account planning, renewals, upsell/cross-sell initiatives, and proactive relationship management. Partner closely with sales and cross-functional teams, monitor account health using CRM/LMS and survey data, identify risks and opportunities, and deliver regular reporting and engagement plans to optimize customer satisfaction and forecast accuracy.

Provide remote customer support for independent bicycle retailers and partners by answering technical software questions via email/phone/chat, escalating complex issues, documenting interactions in the CRM, maintaining product documentation, and recommending website/configuration improvements to maximize customer success.

Serve as strategic partner and trusted advisor to a portfolio of K-12 district customers. Drive adoption, retention, renewals, and expansion; lead executive engagements and business reviews; surface customer feedback cross-functionally; and build customer advocacy to protect and grow recurring revenue.

Serve as primary contact for LMS administrators and users: troubleshoot issues, manage support cases, train customers, administer LMS functionality, escalate technical problems, document interactions, and collaborate with cross-functional teams to improve customer experience.

Own customer relationships and outcomes as a trusted advisor. Drive adoption, monitor account health and KPIs, develop strategic success plans, run onboarding and QBRs, mitigate churn, meet retention and expansion targets, and coordinate internal teams to enhance the customer experience.

Own post-sale customer relationships to ensure successful integration and adoption of the search platform. Prioritize customer needs, coordinate engineering resources, troubleshoot support requests, create documentation and training, and align stakeholder expectations to drive revenue and satisfaction.

Manage VMware customer onboarding, lifecycle, and renewals. Serve as VMware SME, analyze consumption reports, run success reviews, coordinate delivery, collaborate with sales, and maintain customer relationships to drive retention and growth.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Lead relationships and drive outcomes for enterprise customers by ensuring adoption, measuring value, conducting business reviews, monitoring customer health, coordinating cross-functional teams, supporting renewals/expansions, and translating customer insights into product and strategic recommendations.

Serve as the primary point of contact for assigned customers, driving adoption and long-term value of Cengage products. Build success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and support renewals to meet revenue targets. Advocate for customers during high-severity issue resolution and collaborate cross-functionally to ensure outcomes.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

Own pilot-to-production deployments for enterprise SaaS: build implementation plans, lead kickoffs, coordinate stakeholders, triage technical issues, track adoption and health, create onboarding/playbook materials, and feed structured customer feedback to Product and Engineering.

Owner of Grow (GoHighLevel) onboarding, churn-saves, and escalated technical support. Run White Glove setups, lead live configuration calls, troubleshoot automations/integrations/A2P SMS, document work, and surface patterns to CX Ops and Product to increase adoption and retention.

Own long-term success for strategic, multi-location accounts by driving product adoption, training users, escalating support issues, managing enhancement requests, analyzing user engagement and KPIs, delivering business reviews, and identifying improvements to product and processes to increase satisfaction and evangelism.

Serve as primary post-sales strategic partner for largest enterprise clients, driving AI Agent adoption, ROI, optimization, governance, renewals, and cross-functional advocacy to turn customers into champions.

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Manage the full lifecycle of strategic telehealth partners: lead implementation, drive patient and provider adoption, develop success plans and KPIs, act as primary client contact, coordinate cross-functional teams, present data-driven business reviews, and identify growth opportunities.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Lead and coach a team of Customer Success Account Managers to drive customer adoption, deliver Customer Success Plans, manage programs and stakeholder expectations, and grow consumption and business outcomes through strategic planning and enablement.