Top Remote Jobs in Pittsburgh, PA

Provide email and phone support to restaurant guests and merchant partners through Zendesk. Resolve high volumes of customer issues, communicate technical problems to development teams, escalate complex cases, maintain follow-through, and identify recurring issues and process improvements. The role requires strong communication, organization, problem-solving, and autonomy in a remote environment.

Own and scale Jellyfish’s security engineering program, including strategy, architecture, secure SDLC governance, AI security, threat modeling, vulnerability remediation, incident response, penetration testing, and bug bounty programs. The role combines hands-on software development with executive advising, cross-functional leadership, mentorship, and security risk management across SaaS infrastructure and customer-facing AI products.

Lead and scale a profitable paid app subscription acquisition program. Own KPI development, campaign strategy, budget allocation, measurement frameworks, experimentation, and cross-functional roadmapping. Drive integrated paid campaigns, rapid testing, and alignment across marketing, product, design, data science, and finance to grow subscribers while preserving privacy-respecting practices.

Lead hardware and software implementations for strategic accounts, managing projects from sales handoff through deployment, training, post-implementation support, and transition to clinical success teams. Own project plans, milestones, budgets, customer relationships, cross-functional coordination, and process improvements. The role requires enterprise implementation experience, strong project management and communication skills, lean methodology knowledge, and up to 80% travel.

Develop and grow strategic reseller and system integrator partnerships across Latin America. The role manages partner business plans, channel programs, account mapping, sales training, technical certification, pre-sales support, pipeline development, and joint customer engagements. It requires recruiting new partners, enabling existing partners, supporting marketing campaigns, presenting to executives, assisting with deal closure, and reporting on pipeline and lead generation. Regional travel is required.

Own the security architecture and implementation of Datadog’s Bits Code cloud coding agent from design through production. Build threat models for agentic risks such as prompt injection, secure untrusted workload execution through sandboxing, develop security libraries, guide engineering processes, and support production operations. Collaborate across engineering, product, infrastructure, and security teams while making pragmatic trade-offs and participating in on-call responsibilities.

Lead end-to-end qualitative UX research across B2B, B2C, and internal projects, including interviews, usability testing, concept testing, synthesis, and stakeholder recommendations. Partner with product, design, marketing, sales, engineering, and CRO teams to shape user-centered products and improve conversion. Maintain the Dovetail research repository, facilitate workshops, manage multiple projects, and support research operations, tooling, ethical practices, and GDPR-compliant data handling.

Leads Bevi’s indirect sales strategy, national partnerships, territory sales, and international channel expansion. Owns partner growth, executive relationships, negotiations, forecasting, operating plans, pipeline management, and team development. Builds scalable sales playbooks, manages revenue and budgets, establishes performance systems, and collaborates with Sales Operations, Finance, People, Product, Operations, and Marketing to deliver predictable partner revenue and machine bookings.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Processes escrow disbursements for mortgage and consumer loans, including taxes, hazard insurance, and PMI. Reviews tax and escrow reports, reconciles general ledger accounts, performs loan setup quality checks, manages insurance and service-provider relationships, maintains servicing records, analyzes operational reports, and responds to client inquiries. The role also supports issue resolution, reporting, and departmental projects while maintaining accuracy and service quality.