Escrow Disbursement Specialist

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with more than $5 billion in assets, 450+ team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
We are seeking a detail-oriented and customer-focused Escrow Disbursement Specialist to join our Loan Servicing team. This role is responsible for ensuring the accurate and timely disbursement of real estate taxes, hazard insurance, and private mortgage insurance (PMI) for mortgage and consumer loans. The ideal candidate will possess strong analytical skills, a commitment to accuracy, and the ability to effectively manage vendor relationships while delivering exceptional service to both internal and external clients.
Responsibilities

• Process and manage escrow disbursements for PMI, hazard insurance, and real estate taxes.
• Review Tax Authority Reports (TARs) and maintain the relationship with CoreLogic.
• Manage relationships with insurance vendors and third-party service providers.
• Reconcile escrow disbursement general ledger accounts.
• Perform quality control reviews of new loan setups to ensure escrow and loan file data are accurate.
• Pull, analyze, and review operational and servicing reports.
• Review escrow analyses and assist with issue resolution as needed.
• Maintain and update client records and loan servicing files.
• Create and maintain reports using Business Analytics software and Microsoft Excel.
• Respond to client inquiries via phone and email while providing exceptional service.
• Support additional departmental initiatives and projects as assigned.
• Maintain flexibility to work overtime and assist with changing business needs.

Qualifications

• At least 2 years of loan servicing experience, involving escrow disbursement processing.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to effectively communicate and collaborate with all levels of the organization.
• Proven ability to work independently while contributing as a member of a team.
• Ability to prioritize multiple responsibilities and thrive in a fast-paced environment.
• Strong sense of ownership, accountability, and willingness to learn new concepts.
• Adaptability and flexibility in a changing business environment.

The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
Salary Minimum: 53,580.60 - Salary Max: 74,165.22
The range listed is just one component of Leader Bank's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.
Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
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