Top Remote Jobs in Philadelphia, PA

Lead CX consulting engagements by analyzing XM data, managing projects, mentoring junior staff, and delivering strategic recommendations. Drive client communications, design CX solutions, manage resources and timelines, identify growth opportunities, and promote continuous improvement and professional development across teams.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.

Own and operate SoundHound's global equity program end-to-end: administer RSU/PSU awards and lifecycle events, design SOX controls and procedures, manage Shareworks as system of record, coordinate with Legal/Finance/Tax/Payroll and auditors, handle Section 16 and 10-Q/10-K disclosures, maintain 10b5-1 plans, and provide cross-functional guidance and strategic equity program improvements.

Develop and productionize consumer-facing AI features using LLMs. Collaborate across the AI stack, run A/B tests and evaluations, improve model reliability and guardrails, and optimize latency, cost, and scalability of production AI systems.

Partner with hiring managers to source, screen, and present qualified candidates; coordinate interviews; manage ATS pipelines; support offers, compliance, metrics, employer branding, and continuous recruiting improvements.

Lead end-to-end cross-functional programs from development through launch, coordinating Content, Marketing, Product, Production and Legal. Manage timelines, risks, and deliveries for courses and campaigns, improve operational processes, document scalable workflows, and leverage AI and automation to increase efficiency. Also develop integrated go-to-market strategies, write creative briefs, partner with talent and stakeholders, and use audience insights and experimentation to optimize campaign performance.

Own payments and checkout end-to-end: set roadmap, ship checkout and subscription features, run A/B tests, manage payment vendors/processors, monitor rebill/auth/chargeback health, resolve billing escalations, and build Looker/BigQuery dashboards to track performance and impact.

Support new business development by identifying prospects, researching opportunities, managing CRM pipelines, and aiding outreach. Collaborate with strategists and analysts to create commercial presentations and thought leadership, use AI-enabled research for prospecting, and support events and relationship-building to drive revenue growth for Storyful Intelligence.

Lead integration of technology into information systems, design data warehouse and BI capabilities, define data architecture and dictionaries, centralize disparate data, design dashboards, document system architecture, perform data quality and management, and provide solution engineering, pilots, and enablement for analytics and resource management.

Coordinate cross-functional operational initiatives, manage vendor relationships and procurement support, track project timelines and risks, maintain SOPs and dashboards, assist technical teams with implementations, prepare reports and executive communications, and support operational planning and continuous improvement.