LifeMD is transforming healthcare through intelligent digital experiences, AI-powered virtual healthcare, and connected healthcare platforms. Our mission is to make high-quality healthcare more accessible, personalized, and convenient by combining world-class clinical care with modern technology and data driven innovation.
As we continue to scale, we are investing in the next generation of AI, data, and platform capabilities that will fundamentally reshape how healthcare is delivered, experienced, and operated.
About the RoleThe Operations Coordinator serves as a key operational partner supporting cross-functional initiatives across Operations, IT, and Procurement teams. This role is responsible for coordinating projects, managing vendor relationships, and ensuring seamless communication between internal stakeholders and external partners.
The ideal candidate is highly organized, analytical, and proactive, capable of managing multiple priorities while driving projects from initiation through completion. This individual will help support technology implementations, oversee vendor performance, and contribute to continuous improvement across the organization.
Requirements
- Bachelor's degree in Business Administration, Operations Management, Project Management, or related field (or equivalent experience).
- 3–5 years of operations, project coordination, or business operations experience.
- Experience working with cross-functional teams.
- Strong organizational and project coordination skills.
- Excellent written and verbal communication abilities.
- Experience using project management platforms
- Strong analytical and problem-solving skills.
- Experience working with technical or software development teams.
- Experience supporting procurement or supply chain operations.
- Vendor management experience.
- Experience creating dashboards and operational reporting.
- Familiarity with healthcare, telehealth, pharmacy, or regulated industries.
- Coordinate cross-functional operational initiatives from planning through execution.
- Track project timelines, deliverables, dependencies, and risks.
- Maintain operational documentation, SOPs, workflows, and process maps.
- Prepare reports, dashboards, meeting agendas, and executive summaries.
- Support leadership with operational planning and special projects.
- Partner with Technical teams to coordinate system implementations, enhancements, and vendor integrations.
- Assist with gathering business requirements and documenting operational needs.
- Support rollout of new tools and operational systems.
- Collaborate with Procurement to monitor inventory planning, vendor performance, purchasing timelines, and operational needs.
- Coordinate communication regarding product availability, supply chain issues, and procurement priorities.
- Identify operational efficiencies related to purchasing and inventory workflows.
- Serve as the primary operational liaison for assigned vendors and service providers.
- Coordinate onboarding of new vendors.
- Monitor vendor performance against established service levels (SLAs).
- Schedule recurring business reviews with vendors.
- Foster productive, collaborative relationships that support organizational goals.
- Maintain operational reports and dashboards.
- Analyze operational metrics to identify trends and improvement opportunities.
- Coordinate meetings, action items, and follow-up activities.
- Prepare presentations and executive communications.
- Provide operational support for strategic initiatives as assigned.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Compensation:
- $65,000-85,000/year
Skills Required
- Bachelor's degree in Business Administration, Operations Management, Project Management, or related field (or equivalent experience)
- 3-5 years of operations, project coordination, or business operations experience
- Experience working with cross-functional teams
- Strong organizational and project coordination skills
- Excellent written and verbal communication abilities
- Experience using project management platforms
- Strong analytical and problem-solving skills
- Experience working with technical or software development teams
- Experience supporting procurement or supply chain operations
- Vendor management experience
- Experience creating dashboards and operational reporting
- Familiarity with healthcare, telehealth, pharmacy, or regulated industries
What We Do
LifeMD is a leading direct-to-patient Telehealth company leveraging deep expertise in medicine, technology and marketing to elevate healthcare. Our mission is to improve the health and happiness of our patients with healthcare that is honest, affordable, timely, and easy. LifeMD exists to help patients, getting them the care and medications they need while helping them navigate the changing world of medicine. We’re elevating the healthcare experience through Telehealth. Our brands are intensely focused on our patients, constantly striving to deliver a better end-to-end healthcare experience through technology, and provide our patients a transparent, convenient and cost-effective platform to access the quality medical care, prescription medications and OTC products they need. Already, we have treated more than 600,000 patients via our telehealth services and product lines, which include Shapiro MD, Rex MD and Nava MD. But these are just steps toward creating a platform that will span many different medical conditions and indications. We are building a comprehensive healthcare experience that offers primary care, gives patients direct contact with their personal physicians, responds quickly to their concerns, centralizes and leverages their medical histories, and meets their needs in the areas that most impact their quality of life. We are driven to create and provide the ultimate in healthcare.
