Top Remote Jobs in Philadelphia, PA

Develop and maintain a password-protected .AI KPI dashboard using Identity Digital Data Warehouse data and a mutually agreed web framework. The dashboard will provide near-real-time updates, executive-level views, drill-down functionality, and metrics covering registry growth, financial performance, technical infrastructure, and security. The contractor will collaborate with technical and business stakeholders, maintain an in-person presence in Anguilla, coordinate deliverables, and provide emergency support when required.

Own outbound sourcing strategy across open roles, building passive-candidate pipelines from scratch through Boolean and X-ray search, LinkedIn Recruiter, and personalized outreach. Conduct candidate conversations, evaluate initial fit, and partner with hiring managers and leadership on search strategy. Manage searches end-to-end, adapt sourcing approaches, and represent Zocks to prospective candidates.

Build and own CRM features and workflow automations supporting sales, marketing, onboarding, and support. Develop full-stack functionality using Next.js, FastAPI, Inngest, and related technologies; partner with teams to automate workflows; create agentic solutions for enrichment and task automation; and manage features from planning through monitoring and refinement. The role requires strong web development expertise, product sense, autonomy, communication, and experience with modern JavaScript or TypeScript frameworks and orchestration tools.

Owns a defined territory of mid-sized customer accounts, driving revenue expansion through upselling, cross-selling, consultative selling, and executive engagement. Develops territory and account plans, identifies growth opportunities, manages Salesforce pipeline forecasts, promotes PagerDuty Operations Cloud adoption, and collaborates with solution consultants, customer success, renewals, and product teams. Requires B2B SaaS sales experience, quota attainment, C-level selling skills, and familiarity with Salesforce and complex sales methodologies.

Executes and manages trades for SMA, UMA, MSP, and model-only accounts. Generates block trade orders, processes account maintenance and model changes, routes orders for execution, performs pre- and post-trade controls, reviews executions, reconciles trades, and supports sponsor connectivity. The role also identifies trading-process improvements and ensures client service-level requirements are met.

Creates accurate, practical technical content for developers, including tutorials, how-to guides, code-led articles, and integration resources. Translates product capabilities and technical concepts into clear content, improves discoverability across search and AI channels, and collaborates with engineering, product, documentation, and subject-matter experts to verify technical accuracy. The role also supports broader marketing deliverables and adapts content for different audiences and buyer-journey stages.

Provide combined contact-center and social media support for pet brand customers. Respond to calls, comments, and direct messages; resolve order, billing, shipping, refund, exchange, and product issues; manage escalations and de-escalate complaints. Maintain accurate customer records, moderate online content, communicate promotions, document feedback and recurring issues, meet contact-center metrics, support peers, and provide reporting and process-improvement insights.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Build and operate foundational developer infrastructure across CI, build systems, deployment orchestration, and test platforms. Improve build speed, deployment safety, test reliability, observability, and engineering productivity at scale. Own services from architecture through production, including SLOs and on-call operations. Lead cross-functional technical projects, partner with engineering teams, mentor engineers, and shape platform strategy.

Lead product strategy and execution for Squarespace’s customer engagement platform, including CRM, email campaigns, automations, transactional communications, and SMS. Own the Email Campaigns business line, revenue performance, go-to-market strategy, and roadmap. Build and mentor a multi-product product management team, partner with engineering, design, commercial, and marketing leaders, and use data and AI to improve automation and personalized engagement.