Top Remote Jobs in Philadelphia, PA

Build full-stack features for AI voice and chat products that scale to millions of conversations. Integrate ASR/TTS and conversational models, optimize production systems for latency and cost, participate in on-call rotations, and collaborate with product and ML teams to improve performance and user experience.

Build and own production AI agents for assigned customers: discover workflows, design prompts and conversation flows, integrate with customer APIs/CRMs, create test sets, measure and harden agents, monitor live conversations, debug and ship fixes, and feed product improvements. Work customer-embedded to deliver reliable, secure, scalable LLM-powered voice and conversational AI solutions.

Lead strategy and roadmaps to operationalize AI models across the product portfolio. Drive cross-functional execution, ensure Responsible AI and regulatory alignment, support product launches, and evangelize AI outcomes to stakeholders and customers.

Lead financial-systems strategy and execution across a portfolio of companies: select and design ERPs, run implementations, establish standards and governance, troubleshoot system issues, evaluate vendors, and enable companies to operate independently. Hands-on individual contributor who will grow into a small leadership role.

Design and lead NetSuite ERP implementations across a 90+ company network. Define technical architecture, establish standards, evaluate partners, troubleshoot escalations, present solutions, and support execution while remaining hands-on and influencing long-term platform strategy.

Lead pre-sales discovery and platform demonstrations for Verified Voices, design customized quantitative survey methodologies, develop tailored research proposals, assess feasibility of audience coverage, collaborate with Sales and Product teams, and support customer expansion while tracking industry trends.

Design, build, and scale full‑stack rental systems. Lead frontend architecture and implement complex UIs, integrate and design APIs, optimize performance and accessibility, drive code quality and testing, and collaborate cross‑functionally to deliver scalable microservices on AWS.

Prepare, maintain, and analyze client-ready reports and dashboards; support account management with data integrity, policy audits, and supplier invoice audits; research and resolve client billing inquiries, manage AR and fee adjustments; participate in cross-functional projects and create process efficiencies and client-facing presentations.

Research and map compliance frameworks to the company's control library, maintain and streamline controls, build automations and documentation to help customers meet requirements, and improve the compliance product to reduce overhead and security theatre.

Lead global product development strategy, governance, and delivery for enterprise software services. Own productization, commercialization, lifecycle management, operational readiness, and portfolio prioritization. Build scalable global development model, drive Agile/DevOps and automation, manage cross-functional stakeholder alignment, and ensure product quality, supportability, and long-term adoption.

Manage receipt-based data ingestion (OCR, transcription, email, account connections); ensure pipeline stability and data quality; translate business requirements into collection specs; partner with Engineering and Product; manage vendors, forecasting and budgets; produce KPI reporting; and support EU rollout and GDPR-aligned processes.

Manage operational performance, releases, and cross‑functional coordination for the CoinOut mobile app and country expansions. Oversee panel health and data collection, QA and release sign‑offs, issue escalation, P&L tracking, KPI reporting, UX enhancements, and competitive benchmarking to meet first‑year targets.

Lead day-to-day support operations across email, chat, and phone to ensure timely, empathetic resolutions. Manage capacity and performance metrics, coach and develop Support Specialists, adopt AI-assisted tools responsibly, translate customer feedback into product improvements, and communicate trends and risks to stakeholders.

Manage customer billing lifecycle including account setup, invoicing, collections, payments, refunds and dispute resolution. Work cross-functionally using billing platforms and Salesforce to research variances, support customers by phone and email, open/update accounts, manage billing cases, and contribute to process-improvement projects and audits.

Provide email, chat, and phone support for Bloomerang users; resolve customer issues using product knowledge and SOPs; conduct implementations and trainings; create help documentation and webinars; assist with QA/testing and give product feedback to Product Development.