Top Remote Jobs in Philadelphia, PA

Administer and support finance systems (Workday, OneStream), manage support tickets, document and validate end-to-end data flows and integrations, develop report specifications, assist UAT and month-end close troubleshooting, and collaborate with stakeholders to drive automation, process improvements, and governance of finance reporting.

Provide technical customer support for OPENLANE's platform: troubleshoot hardware/software/network issues, document interactions in Salesforce, coach customers on best practices, escalate complex issues, create training materials, and suggest product improvements to enhance usability and reliability.

Serve as the bridge between Finance and Customer Care to resolve complex billing and account cases. Manage end-to-end billing operations, perform reconciliations and dataset analysis in Salesforce and billing systems, partner cross-functionally to resolve escalations, educate customers across channels, and author process documentation to reduce inbound case volume.

Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.

The Account Executive, Partnerships drives full-cycle sales for acquiring new retail media network partners by managing leads, negotiations, and relationships while collaborating with cross-functional teams.

Invites candidates to submit resumes for future openings; collects applicant information for consideration when roles matching skills become available.

Identify and qualify SMB/mid-market prospects, run demos and negotiations, manage CRM pipeline, collaborate with marketing and customer success, meet quota targets, and relay market feedback to inform product and sales strategy.

Lead cross-functional strategic initiatives to evaluate market expansion, optimize pricing, and improve operational performance. Build dashboards, define metrics, and manage high-priority projects from inception to delivery. Serve as a deployable operator partnering with leadership, data, legal, and vendors to drive alignment and execution.

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.

Serve as the primary technical contact during sales: gather requirements, design system architectures, prepare technical/commercial proposals, present solutions, manage scope alignment and handoffs, maintain product/pricing databases and CRM entries, and support process improvements and events.

Lead enterprise talent development and culture strategy: design scalable leadership and employee development programs, embed skills-based and AI-enabled learning, measure impact using data, manage learning and culture teams, and drive inclusion, engagement, and digital tool adoption to build organizational capability and performance.