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As Flock continues to expand across communities, delivering rapid, high-quality support to our growing customer base is essential to keeping local safety systems running smoothly. Managing diverse inbound inquiries across live chat, phone, and email requires dedicated problem-solvers who can navigate technical challenges with speed and empathy. You will work directly to resolve customer inquiries, partner cross-functionally to address escalated issues, and contribute to self-serve resources that keep our operations scaling effectively.
What You'll OwnResolve inbound customer inquiries efficiently across phone, email, and live chat channels with high accuracy and care.
Perform technical troubleshooting on software and hardware interactions to identify root causes and deliver lasting solutions.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams to resolve complex customer escalations.
Maintain a personal support queue and manage ongoing cases to ensure clear, timely updates to internal and external stakeholders.
Author and update articles in the Customer Help Center to expand self-service resources and decrease recurring ticket volume.
This isn't a passive or script-reading support job, you'll actively investigate technical issues and drive cross-functional resolutions across teams.
This is not a strict Monday-through-Friday role, you must be comfortable working weekend shifts to support operational needs.
This isn't a single-channel position, you'll manage real-time phone, live chat, and email communications interchangeably.
Demonstrated success in customer-facing roles, with experience in technical support, hospitality, or public safety dispatching being a strong fit.
Proven ability to troubleshoot software and hardware issues while communicating technical solutions clearly to non-technical users.
Skilled in written and verbal communication across multiple contact channels including email, phone, and live chat.
Adaptability to manage competing priorities independently and navigate changing operational needs in a fast-paced environment.
Experience with tools like Salesforce or Jira is a plus.
In this role, you'll receive a starting salary up to $55,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.
Why FlockEvery community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.
Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.
Building the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email [email protected]; your information stays confidential and is used only to arrange the right accommodation for your interviews.
On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.
One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or [email protected]. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to [email protected].
Skills Required
- Demonstrated success in customer-facing roles
- Experience in technical support, hospitality, or public safety dispatching
- Proven ability to troubleshoot software and hardware issues and explain solutions to non-technical users
- Skilled written and verbal communication across email, phone, and live chat
- Adaptability to manage competing priorities independently in a fast-paced environment
- Comfortable working weekend shifts
- Experience with tools like Salesforce or Jira
Flock Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flock and has not been reviewed or approved by Flock.
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Parental & Family Support — Day-one, fully paid 12 weeks for all parents plus an additional 6–8 weeks for birthing parents is paired with Maven support for fertility, adoption, and surrogacy. Several current postings also specify a lifetime family‑building benefit up to $50,000 and caregiver support resources.
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Healthcare Strength — Employee medical, dental, and vision are described as fully paid in many roles, with company‑paid life and disability and an HSA match. Named access to Spring Health extends support for therapy, coaching, and related care.
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Equity Value & Accessibility — Equity is provided to all employees—commonly ISOs with standard four‑year vesting—and dedicated Carta sessions offer 1:1 guidance on equity and taxes. This structure increases clarity around exercising and realizing potential value.
Flock Insights
What We Do
Every community deserves to be safe. Our mission is to build technology that protects privacy and reduces crime while earning trust from customers and society. Flock partners with cities, businesses, schools, and neighborhoods to protect where people live, work, and play. Our systems provide real-time awareness and collaboration across agencies and communities, creating safer places where residents and employees feel secure. By combining hardware, software, and a nationwide network, we deliver objective intelligence that helps solve crimes, accelerates investigations, deters future incidents, and protects civilians. We believe responsibly deployed technology can reduce crime, protect civil liberties, and strengthen community trust.
Why Work With Us
We’re a high-performance team fueled by optimism, urgency, and a shared belief that the hardest challenges are the ones worth taking on. You’ll be pushed to do the best work of your life, move fast, and consistently become 1% better every day. If you love hard work and making an impact, Flock could be a great fit.
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