Top Remote Jobs in Orlando, FL

Own and resolve the most complex client issues for a clinical AI SaaS platform. Lead technical investigations, triage tickets end-to-end, coordinate cross-functional teams, improve support processes, mentor analysts, and communicate findings clearly to clinical and operational audiences.

Own and evolve the AWS and Kubernetes platform, build Terraform modules, Helm charts, and GitHub Actions workflows, enhance platform capabilities with Go/Python, implement monitoring and runbooks, ensure secure CI/CD and data segregation, and support Node.js/React/Next.js engineering teams.

Process and apply customer payments (ACH, wires, lockbox), reconcile discrepancies, handle adjustments/write-offs/refunds, prepare Operating Cash journal entries, analyze monthly financial data, maintain process documentation and compliance (including HIPAA), train AR staff, and support process improvements and AI/automation initiatives.

Lead design, implementation, testing, and troubleshooting of complex network and security projects (data center fabrics, routing/switching, SD-WAN, cloud networking). Perform assessments, create detailed low-level designs, present deliverables, mentor junior engineers, execute maintenance, and collaborate with sales, pre-sales, and project teams to ensure successful customer deployments.

Manage full lifecycle relationships with large customers to drive retention and expansion. Develop success plans, lead cross-functional projects, act as primary customer contact, surface opportunities with Sales and Implementation, and help create client success stories and references.

Lead GTM revenue operations: design and administer compensation plans, build revenue dashboards, own HubSpot architecture and integrations, administer GTM systems, drive AI-powered automation, and optimize sales processes across Sales, Marketing, Partnerships, and Customer Success.

Build, deploy, and maintain production-grade ML systems across the full model lifecycle. Translate business goals into ML solutions, monitor model performance and drift, perform analyses and experiments, and collaborate with data engineers, product, and domain experts to improve risk assessment and underwriting outcomes.

Provide technical design, configuration, administration, integration, and support for the company Zendesk CRM (Support, Guide, Chat/Messaging, Talk, Explore). Build workflows, triggers, automations, apps, reports/dashboards, and REST API/webhook integrations. Collaborate with business partners, PMO, and senior team members, follow SDLC and change-control processes, and create documentation and user training as needed.

Lead delivery for state and enterprise software engagements: own project plans, client cadence, acceptance criteria, change control, dependency management, risk reporting, and playbook development while coordinating product and engineering for timely integrations and contract compliance.

Own inbound support via Intercom, provision accounts and territories, triage and escalate bugs with clear repro steps, resolve billing issues, build a self-serve knowledge base, configure support platform features (help center, workflows, bots), and deliver one-off trainings to reduce repetitive tickets.

Design, deliver, and maintain end-to-end training programs for Claims operations including onboarding, refresher/upskilling courses, e-learning and simulations, LMS/KM administration, SME coordination, and evaluation of training effectiveness to ensure floor readiness.

Provide advanced financial analysis, budgeting, forecasting, and reporting for programs. Monitor costs, prepare EACs and variance analyses, support proposals/pricing, ensure compliance with accounting and contract requirements, coordinate billing/revenue recognition, mentor junior staff, and support audits and financial reviews.

Manage the IR&D program financial lifecycle: selection, forecasting, earned value reporting, cost analysis, EACs, and program risk/opportunity assessments; produce monthly/quarterly forecasts and present performance to leadership while collaborating cross-functionally.