Top Remote Customer Success Jobs in Dallas, TX

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Manage a portfolio of mid-market healthcare customers, ensuring retention and expansion by leveraging EHR expertise and driving workflow optimizations.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

Manage a portfolio of strategic enterprise accounts, drive adoption and value of CSG's CX product suite, develop and execute strategic account plans, monitor customer health, act as escalation point, and collaborate cross-functionally to ensure implementation, retention, and growth.

The Level II Client Success Manager manages healthcare food service accounts, fostering client relationships, driving system optimization, and ensuring value delivery while aligning client strategies with the company's solutions.

Serve as primary operational and relationship contact for assigned employee benefits clients. Drive proactive outreach, manage implementations and renewals, coordinate vendors and internal teams, monitor satisfaction, resolve issues, maintain CRM documentation, and deliver strategic support to maximize retention and client advocacy.

Serve as primary client contact for employee benefits clients, ensuring successful implementations, proactive outreach, renewals, vendor coordination, CRM documentation, and ongoing strategic support to drive retention and satisfaction.

Serve as primary client contact for employee benefits clients: manage relationships, ensure smooth implementations and renewals, coordinate vendors, monitor satisfaction, resolve issues, maintain CRM documentation, and deliver proactive strategic support to drive retention.

Serve as the technical post-sales contact for enterprise customers: drive adoption of JetBrains products, manage technical account relationships, advise on architecture and tooling, advocate customer needs to product and support teams, recommend enhancements, support product evaluations, and collaborate with sales to grow accounts. Requires travel (~25%) and bilingual English with Portuguese and/or Spanish.

Serve as the technical point of contact for enterprise accounts, driving adoption of JetBrains products, advising on architecture and tooling, advocating customer needs to product and support teams, enabling account expansion with Sales, and delivering product demonstrations and technical guidance. Travel roughly 25% required.

Lead post-sales delivery and adoption for strategic enterprise customers, orchestrating Microsoft and partner resources to drive cloud adoption, consumption milestones, and customer outcomes. Build customer success plans, manage programs and stakeholder relationships, identify retention risks and growth opportunities, and align technical and business priorities across the account.

Serve as the primary consultative partner for a complex portfolio of financial institution clients using Alkami's Data & Marketing solution. Drive strategy, analyze usage and campaign results, deliver QBRs, build success plans, maintain multi-threaded relationships, identify upsell opportunities, coordinate internal stakeholders, and ensure retention and measurable ROI. Travel up to 25%.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own relationships for 40–50 mid-market GovCon accounts to drive adoption and value from an AI-driven proposal platform. Execute value plans, deliver business reviews, monitor account health, surface risks, enable expansions, train users, partner with Account Managers, and translate customer feedback into product input.

Lead strategic account management for public sector healthcare clients to drive retention, revenue growth, adoption, and expansion. Serve as primary executive contact, manage renewals and procurement cycles, run business reviews, identify new use cases, coordinate cross-functional teams, and track outcomes to mitigate risk and maximize client value.

Own enterprise customer relationships to drive platform adoption, align usage to business outcomes, lead renewals and expansion, operationalize scalable CS processes, run executive business reviews, influence product roadmap with customer feedback, and coordinate onboarding and enablement to ensure long-term value and retention.

Own the full customer lifecycle for a book of sales tax customers: lead onboarding to time-to-value, maintain account health and expansion, triage escalations, forecast and execute renewals, run business reviews, track CS metrics, and collaborate with Sales, Support, and Product to improve processes and product.

Manage a 45-55 mid-market account portfolio to drive adoption, retention, and expansion. Deliver QBRs and executive briefings, lead renewals and expansion, forecast accurately, build multi-threaded relationships, advocate customer needs to Product & Engineering, and integrate AI tools to automate workflows and monitor account health.

Own end-to-end customer success for West Coast government accounts, driving adoption, retention, renewals, and expansion. Deliver training, stakeholder engagement, success metrics tracking, and act as customer advocate across Product, Sales, and Support. Travel ~15-20% for onsite visits and conferences.

Lead and develop a team of commercial Customer Success Managers for the East Region, drive onboarding, adoption, retention and expansion, define CS methodology and KPIs, partner cross-functionally with Sales/Product/Revenue teams, create enablement programs, and execute upmarket GRC strategy.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Strategic, customer-facing role managing a portfolio of strategic accounts to drive onboarding, adoption, value realization, and expansion of HPE as-a-service solutions. Build customer success plans, act as trusted advisor and escalation point, coordinate cross-functional teams, support upsell/cross-sell, and deliver measurable business outcomes. Role carries quota, requires Eastern/Central hours coverage and occasional domestic travel (~10-15%).

Serve as a senior technical customer advocate owning onboarding, adoption, and advocacy for enterprise customers. Lead complex technical issues, analyze usage and risk, develop success plans, advise on IAM and cloud architectures, collaborate with Product and Engineering, and drive value realization across the Ping platform. Occasional travel and after-hours coverage required.