Senior Manager, Customer Success

Reposted 2 Days Ago
Hiring Remotely in United States
Remote
165K-185K
Senior level
Artificial Intelligence • Healthtech • Software
The Role
The Senior Manager, Customer Success will manage customer relationships, drive solutions, and ensure client success in health tech implementations.
Summary Generated by Built In

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

Role

SmarterDx is seeking a Senior Manager, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems. This position requires exceptional project management, relationship-building, and communication skills.

This role is fully remote within the US.

What You'll Do
  • Manage a portfolio of existing, “live” customers on the SmarterDx platform
  • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
  • Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes
  • Lead hand-offs from Sales to CS, through implementation and go-live
  • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers
  • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
  • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements
  • Surface customer success stories, and help build a list of reference customers
  • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch
What You Bring
  • 7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and/or health system clients
  • You're familiar with DRGs and how they translate into payment
  • You take radical ownership over your clients’ success
  • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out
  • You are gracious, empathetic, and excellent in written and verbal communication
  • You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner
  • You thrive in ambiguous roles and can use critical thinking skills to “figure it out”
  • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA
Nice to Haves
  • Hospital revenue cycle/billing experience is a huge plus, especially familiarity with CDI operational workflows
  • Prior experience at a startup--especially as the first Customer Success Manager on a team
  • Experience using Salesforce, ChurnZero, or similar
  • Comfort with ad hoc data analytics
Compensation
  • $165K to $185K salary + equity incentives

#LI-Remote

Benefits
  • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
  • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
  • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
  • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
  • Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
  • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
  • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
  • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
  • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Top Skills

Churnzero
Salesforce
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
New York, New York
202 Employees
Year Founded: 2020

What We Do

SmarterDx ensures complete documentation and coding of diagnoses that impact hospital Revenue and Quality. We use all EMR data – over 30,000 data points per visit – and proprietary clinical AI to laser-in on and uncover potential opportunities.

Similar Jobs

Atlassian Logo Atlassian

Senior Manager, Customer Success Mid Market

Cloud • Information Technology • Productivity • Security • Software • App development • Automation
In-Office or Remote
Austin, TX, USA
145K-228K Annually

Atlassian Logo Atlassian

Senior Manager, Customer Success Enterprise

Cloud • Information Technology • Productivity • Security • Software • App development • Automation
In-Office or Remote
New York, NY, USA
145K-228K Annually

Motorola Solutions Logo Motorola Solutions

Senior Customer Success Manager

Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Remote or Hybrid
Florida, USA
75K-120K Annually

Drata Logo Drata

Customer Success Manager

Security • Software • Cybersecurity • Automation
Remote
United States
150K-235K

Similar Companies Hiring

Credal.ai Thumbnail
Software • Security • Productivity • Machine Learning • Artificial Intelligence
Brooklyn, NY
Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees
PRIMA Thumbnail
Travel • Software • Marketing Tech • Hospitality • eCommerce
US
15 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account