About Hello Heart:
Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.
About the role:
Hello Heart has a strong mission to make our users healthy and deliver an exceptional customer experience. We have a new opportunity for an Associate Director, Client Success within our Client Success team. Reporting to the Vice President, you will work cross-functionally with our internal customer success, business development, and sales teams to ensure client satisfaction and outcome deliverables. You should have prior experience owning employer accounts, specifically partnering with their HR or Total Rewards teams.
Responsibilities:
- Lead Hello Heart’s strategic employer accounts with end-to-end ownership of client lifecycle, including, but not limited to, member adoption, account retention, and client satisfaction.
- Strong executive presence with the ability to present the Hello Heart value proposition.
- Partner with the growth team for all aspects of customer renewals, revenue retention, and growth.
- Create and execute all day-to-day operations to support driving revenue and client excellence.
- Develop relationships with customers at the C-Suite level that provide insight into their company goals and strategies.
- Provide an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers.
- Develop strategic customer strategies to support customer growth and retention while presenting client results and identifying opportunities to increase member satisfaction.
Qualifications:
- 7+ years of applicable experience in healthcare/population health and customer success
- Proven track record exceeding ARR goals and client satisfaction across a book of business
- A strong team player who can work with multiple functions within the company, with the ability to effectively escalate to leadership matters that have a strategic impact
- Strong preference for candidates currently in Texas and/or the states in Central Time Zone.
- Stellar written and verbal communication and presentation skills
- Highly organized, able to multitask, and easily adaptable to change
- Entrepreneurial, self-sufficient, and thrives in fast-paced environments
- Willing to travel up to 40%
The US base salary range for this full-time position is $160,000.00 to $195,000.00 Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.
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Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.
What We Do
Hello Heart is the only digital therapeutics company to focus exclusively on heart disease, the #1 cause of death for men and women in the US. Through a connected mobile app that uses AI, behavioral science, and personalized digital coaching to drive lifestyle changes, Hello Heart empowers people to embrace healthier behavior, which can reduce the risks of high blood pressure and heart disease. It also helps users catch readings that are extremely high, encourage them to talk to their doctor and catch potential risk in time. Validated in peer-reviewed studies, Hello Heart is easy to use and works alongside an employer’s benefits ecosystem. Founded in 2013, Hello Heart is a member of the American Heart Association’s Innovators’ Network, and is part of the CVS Health Point Solutions Management Program. Visit www.helloheart.com for more information.
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