About the Role:
- Act as a senior point of contact and trusted advisor for key clients, overseeing complex issues, escalations, and strategic account planning
- Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded
- Partner closely with internal teams to design and deliver high-impact solutions that drive measurable results and customer satisfaction
- Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences
- Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives
- Design and implement process improvements that increase efficiency, scalability, and client retention
- Mentor Client Success team members, fostering a culture of accountability, innovation, and continuous improvement
- Collaborate with leadership on departmental goals, forecasting, and resourcing to support company growth
About You:
- 6–8 years of experience in Client Success, Account Management, or a related client-facing function, ideally within a fast-growing or digital health environment
- Proven success managing complex client relationships and driving strategic initiatives that improve outcomes and retention
- Strong leadership skills with experience mentoring or managing team members
- Exceptional communication skills- verbal, written, and interpersonal, with the ability to influence at all levels
- Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments
- Analytical thinker with a creative approach to problem-solving and process design
- Bachelor’s degree or equivalent required; Master’s degree a plus
- Sense of humor and collaborative spirit a must
What We Do
Heartbeat Health is a venture-backed health tech startup in New York. We are working to deliver the most effective, efficient, and engaging virtual heart care in the world. By 2030, over 40% of the US population will have heart disease, with direct and indirect costs approaching $1 trillion USD. Heart disease may be the most important health crisis we confront in our time.
Heartbeat addresses this problem via virtual cardiology services that include diagnostic interpretation, telecardiology, and procedural referrals to bring virtual-first care to cardiology, and improve the outcomes and efficiency for cardiac patients.
Our team consists of passionate and proven physicians, engineers, scientists, designers, and founders attacking this problem from first principles, applying human-centered design, and developing evidence-based AI to solve this global issue. We collaborate with the American College of Cardiology, and we have been recognized as one of the 150 most promising digital health startups by CB Insights. We recently closed our Series B funding and are backed by Echo Health Ventures, Optum Ventures, DaVita Venture Group, .406 Ventures, Kindred Ventures, Lerer Hippeau, Designer Fund, and Max Ventures. We’ve been featured in TechCrunch, CNBC, Fast Company, and Forbes.
Why Work With Us
We are revolutionizing the way cardiovascular care is delivered and you can be part of that journey!
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