Top Remote Customer Success Jobs

Manage strategic SaaS customer relationships across fire agencies and utilities, driving onboarding, adoption, retention, renewals, expansion, and customer education. Translate wildfire, meteorological, and risk analytics concepts into operational guidance, resolve escalated issues, conduct business reviews, analyze customer health metrics, and represent customer needs in product planning. The role also develops success playbooks, leads advisory activities, and improves customer success processes.

Own partner onboarding, adoption, relationship management, issue resolution, program tracking, feedback collection, roadmap communications, and partner advocacy. Support commercial evaluations and contracting while developing repeatable processes for a growing partner program. Collaborate with Growth, Commercial Strategy, Product, Product Marketing, Engineering, Support, Legal, and Finance in a fast-moving environment.

Own strategic customer relationships throughout the lifecycle, serving as the main technical contact and driving adoption, value realization, retention, renewals, and expansion. Lead onboarding, training, workshops, business reviews, usage analysis, and technical escalations. Partner with Sales, Product, and Engineering to support deployments, resolve issues, surface customer feedback, and identify upsell opportunities for a cybersecurity microsegmentation solution.

Manage a portfolio of strategic enterprise clients adopting and scaling Nexis+ AI. Build executive relationships, lead onboarding, adoption, success planning, QBRs, expansion, renewals, and risk mitigation. Partner cross-functionally with Sales, Product, Support, and Engineering to advocate for clients and influence the AI roadmap. Drive change management, training, best-practice enablement, and value realization while tracking usage, adoption, NPS, churn, and account health.

Manage a portfolio of large law firm accounts, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Build trusted advisor relationships, develop success plans, guide change management, analyze customer health and usage data, support renewals and expansion, and collaborate with Sales, Product, Marketing, and Enablement. Serve as the customer voice while promoting LexisNexis drafting, research, analytics, and AI-powered legal workflow solutions.

Manage large law firm accounts as a strategic advisor, driving adoption, workflow transformation, retention, usage growth, and measurable customer value. Develop success plans, guide adoption of legal research, drafting, analytics, and AI solutions, lead change management, analyze customer health and usage data, and collaborate with Sales, Product, Marketing, and Enablement. Represent customer feedback to improve products and customer experience.

Manage a portfolio of large law firm customers, serving as the primary customer success lead for adoption, workflow transformation, value realization, retention, and usage growth. Build trusted stakeholder relationships, create tailored success plans, guide change management, analyze customer health and usage data, support renewals and expansions, and provide product feedback. Help firms integrate legal research, drafting, analytics, and AI-powered solutions into daily workflows while partnering with sales, product, marketing, and enablement teams.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Own the post-sale customer lifecycle, including onboarding, adoption, training, value reviews, feedback collection, and renewals. Serve as a trusted technical advisor to B2B technology and SaaS customers, advocate internally for issue resolution and product improvements, and engage stakeholders ranging from engineers to CTOs. Manage a broad portfolio of SMB through commercial accounts while helping customers optimize cloud infrastructure costs.

Manages enterprise customer relationships, drives retention and expansion revenue, identifies account growth opportunities, and conducts consultative executive meetings. The role supports implementation, creates scalable customer resources, maintains CRM data and forecasts, communicates platform value using analytics, and partners with Sales to grow existing accounts. Success requires digital marketing expertise, agency experience, consultative selling, quota attainment, pipeline management, strong presentation and communication skills, and the ability to identify opportunities from data.

Manage a book of SMB clients, serving as a trusted advisor to drive retention, renewals, adoption, and account growth. Educate customers on SPINS data products, provide insights and best practices, manage communications and escalations, mitigate churn risks, and advocate for customer needs with Product and Data teams. The role requires strong presentation, problem-solving, analytical, interpersonal, and account management skills, along with syndicated data experience and proficiency in Excel and PowerPoint.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing support. Drive retention, expansion revenue, and churn reduction while partnering with technical support to resolve issues. Gather customer feedback to improve satisfaction, product development, and overall customer experience. The role also involves negotiating and closing deals, managing CRM data, and aligning DBeaver’s database products with customer needs.

As a Customer Success Manager, you will build relationships with clients, onboard new customers, and provide strategic product guidance while collaborating across teams.

Own post-sale relationships for international SaaS customers from onboarding and implementation through adoption, renewal, and expansion. Manage customers across countries and time zones, monitor agent performance and health metrics, lead commercial conversations, identify growth opportunities, and translate customer feedback into product improvements. Partner closely with Sales, Implementation, Product, and Engineering while maintaining customer health, churn, and expansion data in internal systems.

Serve as the primary technical advisor for customers using Cyera’s data security platform. Drive onboarding, training, adoption, retention, renewals, and expansion through customized use cases and joint success plans. Troubleshoot technical issues, monitor customer health, conduct executive meetings and quarterly business reviews, gather product feedback, document best practices, and mentor team members. The role requires strong cloud, data, scripting, security, project management, and customer relationship skills, with 25–50% annual travel.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

Partner with customers post‑EMR go‑live to drive EMR ordering adoption, manage non‑EMR data delivery workstreams, validate and troubleshoot clinical/technical files, coordinate cross‑functional enhancements, and provide training and ongoing technical customer support.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Own post-sales strategic relationships and retention across high‑value enterprise accounts. Drive net retention, customer health, and expansion by aligning technical delivery (FDEs, solutions architects) with executive business goals, leading QBRs/EBRs, building scalable CS playbooks, and partnering closely with Sales to identify and close upsell and renewal opportunities.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Manage relationships with agency clients, provide support and insights, drive adoption of metrics, and collaborate with sales and analytics teams.

The Senior Director of Customer Success at Limber Health will manage large client accounts, drive growth through upselling, and lead a team focused on client satisfaction and success.

Owns post-sale relationships for enterprise customers, leading onboarding, driving adoption and renewals, coordinating cross-functional teams, identifying risk, and translating customer feedback into product and commercial outcomes.