Top Remote Customer Success Jobs

Serve as primary client contact to retain, onboard, and grow MSP cybersecurity and IT accounts. Lead onboarding, drive renewals, run executive business reviews, manage at-risk clients with improvement plans, identify expansion opportunities, and collect feedback/NPS to improve service and advocate client outcomes.

Own success, retention, renewal, and growth for strategic enterprise customers. Build executive partnerships, lead onboarding and adoption, run QBRs, and develop strategic Success Plans. Use AI-powered customer success tools to monitor health, predict risk, and surface expansion opportunities. Partner cross-functionally to resolve issues and influence product direction, design AI-assisted engagement workflows, and scale playbooks and automation to drive measurable business outcomes.

Act as a technical Customer Success Manager: become a product subject-matter expert, facilitate and monitor EDI/integration setups, troubleshoot issues, onboard customers, collect and prioritize feedback with internal teams, write technical documentation, and support high-volume Open Enrollment periods.

Manage customer lifecycle for Aprimo’s SaaS platform: onboard customers, drive adoption and value realization, conduct business reviews, act as trusted advisor, analyze usage data, deliver high-value advisory engagements, liaise across internal teams, and leverage AI tools to accelerate account work and communications.

Manage long-term success of strategic accounts (franchises and multi-location customers) by building relationships, driving product adoption, training users, managing enhancements, analyzing engagement/KPIs, escalating support, and leading initiatives to improve customer satisfaction and evangelism. Travel up to 30%.

Serve as primary client contact to drive successful SaaS implementations and adoption for community-based organizations. Oversee configuration, deliver training, monitor usage and satisfaction, troubleshoot issues, and collaborate with Sales and Product to optimize outcomes and retention. Proactively identify risks and opportunities to improve client outcomes.

Manage a scaled North America portfolio to drive adoption, retention, and measurable outcomes of the Personetics platform using a digital-first, AI-triggered engagement model. Monitor health and usage, run automated check-ins and digital QBRs, design automated workflows for renewals and upsells, coordinate with Product/Engineering/Sales, host webinars and create knowledge-base content, and escalate high-touch accounts as needed to maximize GRR and NRR.

Drive adoption, retention, and growth for a portfolio of 200+ mid-market customers using scalable one-to-many programs, automated workflows, group enablement, and data-driven interventions. Triage escalations, maintain account data in Salesforce, advocate for customers internally, collaborate with sales/product/engineering, and identify expansion opportunities.

Manage a book of strategic enterprise accounts to drive retention, adoption, and expansion. Build trusted-advisor relationships, run discovery and QBRs, monitor customer health, own renewals and commercial conversations, and coordinate cross-functional support. Promote ROI and increase engagement using the Synthesia platform, including light video editing.

Own customer relationships across the full lifecycle for US accounts: onboard customers, drive adoption, monitor account health, collect feedback, collaborate cross-functionally, and identify upsell and retention opportunities to maximize value from RemotePass.

Manage a portfolio of strategic accounts to drive onboarding, adoption, renewals, and advocacy. Act as trusted advisor, lead executive reviews, define success metrics, accelerate time-to-value, and advocate customer needs across product, engineering, marketing, and support.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Manage a portfolio of customers across the Mid West and West Coast to drive adoption and ROI of DexoryView. Lead onboarding, deliver trainings and workshops, create success plans with KPIs, monitor account health, own renewals and upsells, and feed customer insights to Product, Sales, and Engineering. Frequent travel to client sites and cross-functional collaboration required.

The Customer Success Manager will oversee the customer lifecycle, ensuring satisfaction and retention, identifying expansion opportunities, and delivering training and value to clients in the medical imaging sector.

As a Senior Customer Success Manager, you will manage customer relationships, drive onboarding, product adoption, and ensure customer satisfaction and retention through strategic planning and execution.

The Technical Customer Success Manager will manage demos, onboarding, and early customer success, enhancing customer experiences post-sale and facilitating deal closures.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

The Founding CSM will lead post-sale experiences, manage customer onboarding, retention, and expansion while creating playbooks to enhance customer success at Endless Commerce.

Lead the Customer Success Enablement function to develop onboarding, adoption, expansion, and retention programs. Build and coach a high-performing enablement team, align cross-functional launch priorities, measure OKR-tied outcomes, run Gong call reviews, and create AI-assisted content and role-play certification to drive expansion ARR and retention.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

The Junior Customer Success Manager is responsible for developing relationships with customers, addressing concerns, presenting solutions, and coordinating sales efforts to drive product value.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.

Serve as the technical bridge between QM and customers: lead implementation and integration of QM solutions, collaborate with R&D to optimize delivery, provide guidance on quantum control best practices, manage technical account relationships, and translate customer requirements into actionable experiments to meet research objectives.