Top Remote Senior Customer Success Manager Jobs

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

As a Senior Customer Success Manager, you'll oversee customer accounts, ensure satisfaction and adoption, and collaborate with various teams to improve customer experiences and renew contracts.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

Lead post-sale success for a portfolio of enterprise customers: drive adoption, retention, and expansion; own account health and renewals; engage executives; orchestrate AE/TAM/Product/Support; run EBRs; surface expansion opportunities; and shape CS playbooks as a founding team member.

Lead post-sale customer journey for enterprise accounts to drive product adoption, retention, and measurable business outcomes. Develop and execute success plans, run executive reviews, remove adoption blockers, coordinate cross-functional teams, enable technical onboarding, and support renewal and expansion. Prioritize in-person engagement and travel to build strategic relationships and scale CS programs.

Lead enterprise customer success for an AI-driven SOC product: drive value realization, manage account health and QBRs, scale success playbooks, optimize adoption and time-to-value, translate customer feedback into product requirements, and serve as a strategic advisor to customer security leaders.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Serve as primary contact for strategic retail customers, driving retention, adoption, and expansion through executive relationship-building, account planning, cross-functional coordination, and Executive Business Reviews. Advocate for customers internally, support professional services and projects, identify growth opportunities, track customer data and outcomes, and meet retention, adoption, and growth targets.

Lead post-sale lifecycle for CIQ Planning: govern implementations, build methodology and health metrics, drive adoption/expansion, partner cross-functionally, and turn customer outcomes into roadmap and revenue impact.

The Customer Success Manager at Technosylva is responsible for customer onboarding, training, relationship management, issue resolution, and supporting upsell opportunities.

Own strategic employer accounts contracted through health plan partners, driving retention, satisfaction, renewals, and expansion. Deliver data-driven business reviews (clinical outcomes, engagement, ROI), monitor KPIs, surface risks, and partner cross-functionally to expand adoption and demonstrate value at scale.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Manage client relationships and support software utilization for AgileAssets solutions. Focus on customer satisfaction, retention, and growth through proactive communication and technical expertise.

Serve as the primary customer contact for provider/payer clients, driving adoption of PointClickCare, identifying performance-improvement opportunities through data, building long-term account plans, coordinating client-to-client collaboration, delivering ROI narratives, and providing ongoing consultative support and training to maximize product value.

The Client Success Manager oversees customer account management, ensuring onboarding, training, and communication, while identifying revenue opportunities to minimize churn.

Manage customer projects in the manufacturing maintenance sector, ensuring satisfaction, driving growth, and implementing successful ROI strategies with clients.

As a Customer Success Manager, you will build relationships with clients, onboard new customers, and provide strategic product guidance while collaborating across teams.

Lead a book of medium/large Duck Creek OnDemand and OnPrem accounts as the primary customer advocate. Drive adoption, renewals, expansion, and NRR/GRR; coordinate between customers, SI partners, and internal teams; run governance, track support/defects, conduct lessons learned, produce success plans, mentor junior CSMs, and provide product feedback to engineering. Ensure customers adopt upgrades and realize value.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.