Top Remote Senior Customer Success Manager Jobs

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

The Senior Customer Success Manager at xSuite fosters customer relationships, supports product transition, presents solutions, and coordinates sales efforts.

Manage and execute complex creator marketing programs for enterprise clients, own campaign delivery and creator management, drive client satisfaction and retention, identify upsell opportunities, and coordinate cross-functional teams to meet KPIs.

Lead post-sales experience for enterprise customers: onboarding, renewals, upsells, and strategic account management. Act as trusted advisor, drive product adoption and value realization, coordinate cross-functional teams, resolve account issues, and use data to inform customer strategy and growth.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

The Senior Manager - Client Services will manage key client relationships, drive innovative strategies to maximize ROI, and oversee execution while championing client needs internally and collaborating across teams.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Owns the success, adoption, renewal, and expansion of high-value Salesforce Signature customers, particularly in state, local government, and education. The role serves as a trusted strategic advisor, coordinates Signature deliverables, drives Sales and Service Cloud adoption, monitors platform health and usage, manages risks and incidents, and aligns business and technical stakeholders. The manager also conducts enablement sessions, develops success plans, uses AI tools, and partners with Sales, Engineering, and Product teams.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.

Own end-to-end success for a portfolio of strategic enterprise accounts: build success plans, drive adoption, coordinate cross-functional resources, lead executive business reviews, monitor customer health, identify risks and expansion opportunities, and cultivate advocacy to maximize retention and value.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

As a Senior Customer Success Manager, you'll oversee customer accounts, ensure satisfaction and adoption, and collaborate with various teams to improve customer experiences and renew contracts.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

Lead post-sale customer journey for enterprise accounts to drive product adoption, retention, and measurable business outcomes. Develop and execute success plans, run executive reviews, remove adoption blockers, coordinate cross-functional teams, enable technical onboarding, and support renewal and expansion. Prioritize in-person engagement and travel to build strategic relationships and scale CS programs.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

Lead a portfolio of enterprise health system clients to drive implementation, adoption, and value realization of AI-powered clinical documentation. Build executive and clinical relationships, run governance and business reviews, coordinate cross-functional teams, monitor adoption and outcomes, advocate client needs to Product, and support renewals and account growth.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.

Lead post-sale lifecycle for CIQ Planning: govern implementations, build methodology and health metrics, drive adoption/expansion, partner cross-functionally, and turn customer outcomes into roadmap and revenue impact.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.

Manage a portfolio of strategic enterprise customers to drive adoption, retention, expansion, and measurable business outcomes. Serve as a trusted advisor to executive stakeholders, create and execute success plans, lead executive reviews, identify risks and expansion opportunities, and coordinate cross-functional teams to deliver value and advocacy for the Demandbase platform.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.