Top Remote Senior Customer Success Manager Jobs

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.

Manage enterprise and strategic cybersecurity accounts, driving product adoption, onboarding, renewals, upsells, and long-term customer success. Develop trusted-advisor relationships, conduct regular check-ins and quarterly business reviews, identify customer risks and needs using usage data, advocate for customer feedback internally, and guide clients in maximizing NodeZero’s value. The role requires cybersecurity expertise, strong communication and analytical skills, problem-solving ability, and experience with CRM and customer success platforms.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Manage enterprise customer relationships and success plans across a portfolio of Fortune 100 clients. Drive product adoption, value realization, ROI, retention, self-service, and expansion opportunities. Analyze customer health data, KPIs, and usage indicators to identify risks and recommend solutions. Lead transformational programs, coordinate cross-functional teams, communicate with executive stakeholders, advocate for customer needs internally, and guide implementation of products, features, and integrations.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

The Sr. Customer Success Manager is responsible for ensuring customer satisfaction through relationship management, operational oversight, and driving financial growth in pharmacy services.

Lead strategic success and engagement across enterprise and public sector accounts. Drive onboarding, adoption, expansion, renewals, and executive business reviews. Develop success plans, identify automation opportunities, coordinate internal resources, surface product feedback, and mitigate customer risk to increase platform usage and customer value.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Own post-sale customer lifecycle: onboarding, adoption, training, value reviews, and renewals. Act as trusted advisor and voice of the customer, engage technical stakeholders (CTOs, VPs of Engineering, DevOps), drive issue resolution and feature requests, and manage portfolios from SMB to enterprise with a product- and infrastructure-focused approach.

The Sr. Customer Success Manager at Sprinklr drives customer adoption and ROI while managing relationships and ensuring product value realization through a consultative approach and deep understanding of customer needs.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Manages a portfolio of named K-12 education accounts as a strategic post-sale partner. Responsibilities include driving retention, renewals, product adoption, account growth, supplemental services sales, risk mitigation, client advocacy, and cross-functional issue resolution. The role monitors customer health metrics, maintains accurate records in ChurnZero and Salesforce, supports team initiatives, mentors colleagues, and provides industry expertise and consultative guidance.

Manage strategic enterprise healthcare accounts as a trusted executive advisor. Drive adoption, retention, growth, value realization, and measurable operational, financial, and clinical outcomes. Develop account plans, lead executive business reviews, identify performance opportunities and risks, coordinate cross-functional initiatives, and support value-based care, population health, care coordination, and payer-provider collaboration programs. Engage senior healthcare stakeholders across health systems, health plans, provider networks, and post-acute organizations.

Manages enterprise client relationships throughout onboarding, implementation, and ongoing service phases. Owns renewals, upselling, cross-selling, account health, executive communication, escalations, client adoption, and referenceability. Develops client roadmaps, coordinates with Sales, Product, Technical Development, Client Services, and Operations, monitors KPIs and billing, and identifies retention and process improvements.

Own a portfolio of large/enterprise Texas K-12 accounts to drive adoption, retention, renewals and expansion. Build success plans, support launches and integrations, deliver training/demos, surface customer feedback, resolve escalations, and collaborate cross-functionally. Travel for conferences and quarterly community events.

The Senior Customer Success Manager drives customer onboarding, engagement, and retention while managing risks and relationships across accounts to ensure measurable ROI.

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Manages strategic enterprise customer relationships, adoption, value realization, health, and retention for Sprinklr's Unified-CXM platform. The role develops customer success plans, leads transformational programs, coordinates cross-functional resources, removes adoption barriers, communicates product capabilities, and identifies expansion opportunities. It requires strong program management, technical-to-business communication, executive influence, customer analytics, and knowledge of customer experience technologies. Travel of 25–50% is expected.

Own strategic customer relationships across complex healthcare and government accounts. Develop success plans, drive product adoption and measurable outcomes, manage account health, renewals, retention, and expansion opportunities. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives while mitigating risks and advocating for customer needs. Use customer and platform data to generate insights, improve workflows, and strengthen customer value. Serve as a resource to peers and promote best practices.

Build Lumana’s U.S. enterprise Customer Success function from the ground up while managing strategic accounts. Lead technical onboarding, product adoption, customer health monitoring, QBRs, value realization, churn mitigation, renewals, and expansion readiness. Establish scalable processes, playbooks, operating rhythms, and customer programs while coordinating closely with Solutions Engineering, Support, Operations, and Sales to deliver measurable customer outcomes.

Configure and support ServiceNow CSM capabilities, customer workflows, integrations, catalogs, dashboards, and automations. Implement and sustain Now Assist AI features such as case summarization, recommended responses, knowledge generation, search augmentation, and Virtual Agent enhancements. Support AI governance, privacy, access controls, monitoring, testing, compliance, upgrades, troubleshooting, and operations in regulated federal and DoD environments.

Own strategic customer relationships across Axway’s managed cloud and SaaS business, driving adoption, retention, expansion, upsells, and cross-sells. Develop customer success plans, monitor revenue and satisfaction KPIs, lead business reviews, document account activity, and collaborate with sales, product, engineering, marketing, and professional services teams. The role requires executive-level communication, strong organization, problem-solving, and experience managing complex technology customers.

Guide strategic Datasembly clients from onboarding through renewal and expansion. Serve as the primary account contact, provide strategic advisory support, identify customer needs, lead business reviews and success plans, engage executives, and collaborate cross-functionally with Solutions Engineering, Product, and leadership to improve retention, satisfaction, and account growth.

Manage and grow a portfolio of commercial customers by coaching them throughout the customer lifecycle, improving adoption, defining engagement plans, and delivering customer outcomes. Collaborate with Sales, Product, and Customer Experience teams, develop scalable self-service processes, identify growth opportunities, and apply knowledge of APIs, microservices, Kubernetes, cloud-native technologies, DevOps, and APIM to customer projects.