Top Remote Jobs in Cleveland, OH

Lead organizational change management workstreams for enterprise transformations, including change strategy, impact assessments, stakeholder engagement, executive coaching, communications, training, readiness, and sustainment. Advise senior leaders, manage concurrent client engagements, mentor junior practitioners, develop OCM methodologies, and support business development. Projects may involve ERP and other technology implementations, process transformation, restructuring, and post-merger integration. Travel to client sites may reach 50%.

Manage and grow a portfolio of enterprise technology customers by building trusted relationships, increasing product adoption, reducing churn, and expanding accounts through upsell and cross-sell. The role includes proactive customer outreach, data-informed engagement, training, issue resolution, escalation management, and cross-functional collaboration. Success requires strong communication, business acumen, organization, autonomy, and customer-focused problem solving.

Supervises investor reporting and accounting activities for mortgage loan servicing accounts. Reviews monthly reports, remittances, reconciliations, and compliance requirements; resolves escalated issues; communicates with investors and trustees; establishes new investor systems and bank accounts; leads special projects; improves processes; and trains, mentors, and evaluates staff.

Owns Soluna’s social channels and in-app content, including community management, moderation, creator and influencer partnerships, content calendars, short-form video, copywriting, publishing, and performance reporting. The role engages young audiences across platforms, responds to sensitive conversations under clinical safeguarding protocols, and uses analytics to drive follower growth, engagement, and app interest.

Leads administration and optimization of multi-location servers, applications, networks, and cloud or hybrid environments. Installs, configures, upgrades, monitors, secures, and troubleshoots systems; performs vulnerability management, patching, hardening, backup and disaster recovery activities. Uses automation, scripting, virtualization, containers, and performance tools to improve reliability. Directs other system administrators, provides user and administrator training, resolves connectivity issues, and recommends technology improvements. A Secret clearance and extensive systems administration experience are required.

Build and operate a governed Snowflake enterprise data warehouse, including ingestion, orchestration, dbt transformations, infrastructure as code, security controls, reliability checks, and CI/CD. Partner with data owners and BI teams during migration from legacy systems, ensure compliance for sensitive financial data, support reconciliation and incident resolution, and mentor engineers. The role requires hands-on ownership of pipelines and platform components across development and production environments.

Build and operate shared AI platform capabilities, including SDKs, APIs, agent infrastructure, durable workflows, model integrations, retrieval, evaluation, and debugging tools. The role focuses on reliability, observability, performance, secure customer-data handling, and turning AI experiments into reusable production capabilities. Responsibilities also include partnering with product teams, driving adoption, diagnosing AI failures, and mentoring or leading broader technical initiatives.

Owns full-cycle B2B sales and business development for translation, localization, and language technology solutions. Responsibilities include prospecting, pipeline generation, discovery, solution development, proposals, RFP responses, negotiation, contracting, forecasting, and client handoff. The role builds executive relationships, meets revenue and activity targets, collaborates cross-functionally, represents the company at industry events, and maintains accurate CRM data. This is a remote U.S. position requiring less than 25% travel.

Build and lead DriveNets’ advanced support organization for AI Factory deployments. Hire Tier 3 engineers, establish support tiers, SLAs, escalation paths, on-call operations, and knowledge management. Own critical multi-vendor incidents, customer communications, RMA strategy, diagnostics, post-incident reviews, and collaboration with AMD and R&D. Shape support product requirements, oversee customer onboarding, track service-health KPIs, and improve resolution speed, fault pinpointing, and no-fault-found rates.

Leads day-to-day Customer Control Tower execution in a 24/7 operating model, monitoring real-time operations, managing escalations, coordinating cross-functional issue resolution, and communicating with key customers. Prepares business review materials, supports reporting and performance analysis, executes white-glove processes for priority accounts, identifies recurring issues, and escalates systemic risks. The role requires sound decision-making under pressure, strong operational judgment, detailed documentation, and effective stakeholder communication.