Top Remote Jobs in Baltimore, MD

Analyze user behavior, business performance, and growth opportunities for a B2C subscription product. Partner with Product, Marketing, Finance, and Engineering to inform strategy, build standardized KPI reporting, monitor performance, design and evaluate A/B experiments, and optimize conversion and retention. The role also identifies analytics infrastructure gaps and recommends data warehouse and reporting improvements.

Manage public and in-house training logistics from registration through completion. Responsibilities include handling participant inquiries, administering Arlo courses, processing invoices, managing participant and financial data in Salesforce and other systems, coordinating trainers and accommodations, supporting in-person training logistics, maintaining accurate records, and improving processes. The role requires consistent execution in a high-volume, routine environment, with occasional reporting, vendor coordination, special projects, and phone support.

Leads a team of onboarding managers and owns the end-to-end customer onboarding and enablement program. Responsibilities include driving software adoption and payments utilization, managing performance, improving playbooks and workflows, overseeing data migration and account activation, resolving escalations, and partnering with Sales, Product, and Customer Success. The role also involves applying AI and automation to improve time-to-value, reporting program metrics, and supporting continued customer revenue growth.

Own the enterprise change and adoption strategy for large-scale transformations. Lead stakeholder engagement, executive sponsorship, communications, change-agent networks, training, impact assessments, resistance mitigation, and adoption measurement. Build repeatable change practices, define KPIs, strengthen organizational change capabilities, and align transformation efforts with Acuity’s strategy, culture, and business outcomes.

Owns the lifecycle, security, and administration of company devices, Mac MDM, user accounts, endpoint controls, networks, servers, backups, logging, and vulnerability remediation. Supports field deployments and customer-site infrastructure, maintains IT policies and documentation, coordinates shared services with parent-company IT, evaluates new tools, and communicates project risks and tradeoffs to leadership.

Designs and scales cloud-native data platforms and ingestion pipelines using AWS, Databricks, and Spark. Builds APIs, file-upload mechanisms, ETL/ELT workflows, data transformations, and Lakehouse architecture supporting analytics, machine learning, and operational use cases. Provides operational support for legacy C# .NET ingestion processes, troubleshoots pipelines, and promotes data governance, security, reliability, and documentation in a multi-tenant SaaS environment.

Build and manage emails and newsletters in Salesforce Marketing Cloud for the Digital and Social Media department. Support team operations and enablement, assist with ad hoc project management initiatives, and collaborate within a large corporate environment. The role requires Salesforce Marketing Cloud experience and at least five years of corporate experience.

Lead end-to-end qualitative and quantitative consumer research supporting product development and innovation. Develop segmentation, personas, competitive intelligence, concept testing, pricing, and post-launch experience insights. Monitor customer sentiment, synthesize behavioral and research data, and present actionable recommendations to product and cross-functional stakeholders. Manage internal and third-party research execution while leveraging AI tools to improve research design, synthesis, pattern discovery, and strategic storytelling.

Provides tier-three technical support for SaaS healthcare customers, resolving escalated issues and managing complex configuration changes. Partners with account teams and clients to optimize clinical workflows, improve adoption, train users, analyze reports, document solutions, and communicate product feedback. Requires strong technical troubleshooting, customer service, and relationship-building skills, with occasional travel under 10%.

Develop and scale Safeguard Global’s visual identity across digital, marketing, web, event, presentation, and video experiences. Create campaign concepts, design systems, templates, and high-quality creative assets while maintaining brand standards. Collaborate with UX, content, marketing, executives, agencies, and other stakeholders. Use AI tools and automation to improve creative workflows, support scalable creative operations, and increase production efficiency.