Top Remote Jobs in Baltimore, MD

Provides Level 2 Linux/Unix systems administration in a 24/7 NOC environment. Responsibilities include troubleshooting, monitoring, patching, reimaging, package management, incident remediation, root cause analysis, documentation, compliance, operational reporting, automation, scripting, and training Level 1 analysts. Supports development, test, and production infrastructure across multiple locations and works rotating shifts.

Supports prospects and enterprise customers across Latin America through technical evaluations, proofs of value, deployments, workshops, troubleshooting, and renewals. Configures identity, SSO, email, and allowlisting requirements; partners with Sales, Customer Success, Product, and Engineering; and creates scalable documentation and playbooks. Requires fluent English and Spanish, strong enterprise IT fundamentals, and 2–5 years of customer-facing technical experience.

Monitors transport, port, and terminal costs to establish accurate standard costs for pricing and shipment profitability. Identifies cost drivers and root causes, analyzes vendor costs and volumes, supports cost-saving initiatives, communicates findings to Operations and Commercial teams, develops expertise in assigned cost categories, and oversees maintenance of FIS catalogues.

Create static and video advertising creatives for Meta, TikTok, and other digital platforms. Translate briefs and copy into high-quality visual assets, use AI tools to generate and refine imagery, produce creative variations for testing, and adapt assets to multiple formats. Integrate accurate product renders into realistic compositions, edit video and motion graphics, incorporate feedback, and improve creative workflows.

Lead market research delivery across the Americas, overseeing quantitative and mixed-methods research programs, strategic client relationships, account growth, and new business development. Advise senior stakeholders, manage revenue and delivery quality, and lead team performance, development, and progression. Champion technology- and AI-enabled research approaches while collaborating with global regional leads on client relationships, proposals, and best practices.

Provides remote administrative and client support, including phone and email communication, inbox and calendar management, accounts receivable and payable tasks, work order processing, compliance documentation, lease renewals, and document preparation. Assists with social media and basic marketing, follows client-specific SOPs, prepares reports, coordinates with teams, and maintains accurate, efficient operations while working independently during graveyard shifts.

Provides second-tier technical support for accounting-related software applications through phone, web, and email. Diagnoses and resolves customer issues, handles escalations, maintains customer communication, uses and improves Knowledge Base content, identifies system defects, and collaborates with cross-functional teams. The role requires accounting or finance industry knowledge, strong communication and organizational skills, and at least four years of software support experience.

Evaluate Bengali audio for nativeness, fluency, pronunciation, intonation, and linguistic authenticity. Document clear English-language feedback and detailed justifications, collaborate with coordinators, and complete audio review tasks accurately and on time to improve AI language understanding and generation.

Lead 2–3 SEO delivery pods while managing a small portfolio of client accounts. Responsibilities include SEO/AEO strategy, client communications, delivery planning, quality reviews, escalation management, team coaching, hiring, onboarding, process improvement, and collaboration with engineers to improve AI agents. The role requires hands-on analysis, account strategy, reporting, root-cause analysis, and connecting SEO outcomes to client pipeline and revenue.

Lead development of AI-native creative production systems: turn customer insights and performance data into testable creative hypotheses, collaborate across design, growth and product to launch, iterate and scale ad concepts, evaluate and optimize ad performance beyond basic metrics, and continuously explore new formats and narratives.

Partner with founders and leadership to turn internal data, market research, and competitive analysis into strategic decisions. Own analytics from raw data through recommendations, identify growth and margin opportunities, build financial and business cases, and launch initiatives that improve efficiency, unit economics, and profitability. Drive strategic projects end-to-end while measuring progress against business outcomes.