Top Remote Jobs in Baltimore, MD

Owns end-to-end features and services across Rails, Python machine-learning services, agent infrastructure, and data platforms. Improves the scalability, reliability, and cost efficiency of computer vision and LLM inference pipelines; builds model infrastructure, orchestration, and evaluation systems; contributes to architecture and code reviews; mentors teammates; ships production code; and participates in troubleshooting and incident response.

Provides frontline support for carrier activities, including selecting carriers for sales opportunities, handling routine customer inquiries, negotiating transaction costs, resolving issues, and escalating opportunities for improvement. This hybrid role requires commuting to Downtown Akron, Ohio, or Green Bay, Wisconsin. Candidates need a high school diploma or GED and 0–1 year of operations or related experience.

Manage key customer accounts and support sales operations, client onboarding, quoting, contract negotiations, order processing, forecasting, and fulfillment coordination. Partner with Account Executives, customers, and internal teams to deliver accurate service, improve customer experience, identify risks, and support remediation. The role requires strong organization, communication, adaptability, relationship-building, and customer advocacy skills.

Manage customer accounts and support sales operations, including client onboarding, quoting, contract coordination, order processing, fulfillment forecasting, and customer advocacy. The role builds trusted client relationships, coordinates internal and external teams, escalates risks, supports remediation, and helps drive account growth and operational excellence. Candidates must be U.S.-based, with preference for those in the PST time zone.

Manage customer accounts and support sales operations, onboarding, quoting, contract coordination, order fulfillment, forecasting, and delivery schedules. Build trusted client relationships, serve as a customer advocate, collaborate with internal and external teams, escalate risks, and support remediation. The role requires strong organization, communication, adaptability, attention to detail, and relationship-building skills.

Supervises resolution of high-risk mortgage loan cases and complex customer disputes. Performs root-cause analysis, manages escalated issues, coordinates across departments, handles inbound and outbound customer communications, ensures regulatory compliance, protects customer information, and identifies ways to prevent recurring complaints. Provides guidance and training to others while working as an individual contributor.

Manages accounts payable operations, including vendor onboarding, bill processing, payment coordination, purchase orders, and fraud-prevention controls. Prepares bank and credit card reconciliations, monitors outstanding checks and purchase orders, supports month-end close, audit preparation, and financial recordkeeping. Collaborates with finance stakeholders and maintains accurate documentation and compliance with GAAP, Uniform Guidance, funder policies, and internal controls.

Provides first-line support to prospective and current students through phone and email. Answers questions, applies sales techniques, updates accounts, assists with technical and course-navigation issues, explains products and regulations, resolves problems, and follows up. Maintains product knowledge, meets department metrics, promotes first-call resolution, and delivers professional customer service in a remote contact-center environment.

Resolves escalated customer complaints through inbound and outbound communication, negotiation, conflict resolution, and cross-functional coordination. Advocates for customers, identifies root causes, recommends process improvements, maintains accurate case data, supports employees and executives, and helps keep knowledge bases and procedures current.

Partners with global GTM leaders and the Chief Revenue Officer on organizational design, talent planning, leadership coaching, performance management, succession, engagement, change management, and development. Uses people analytics and AI-native tools to support decision-making while maintaining strong data governance. Collaborates with Talent Acquisition and Compensation on hiring strategies, incentive design, and total rewards. Champions an inclusive, high-performance culture across a scaling SaaS organization.

Lead Dave’s Lifecycle and CRM function across onboarding, engagement, retention, reactivation, and transactional communications. Own the multi-product lifecycle roadmap, member journeys, next-best-action framework, KPIs, experimentation, and Braze platform strategy. Partner with Product, Marketing, Data, Compliance, and Legal while managing budgets, forecasting, executive reporting, and a team of four lifecycle marketers. Drive compliant, data-informed engagement and retention across millions of members.

Lead the end-to-end activation experience for Vanta’s compliance platform, from strategy and customer discovery through shipped product. Define roadmaps, design AI-powered and agentic workflows, establish measurable outcomes, run experiments, and align cross-functional teams. The role also involves documenting strategy, leading multi-team initiatives, raising design quality, mentoring designers, and shaping reusable AI and growth patterns across Self-Serve.