Top Remote Jobs in Baltimore, MD

Leads the strategy, architecture, engineering, governance, and evolution of Salesforce and the broader revenue systems ecosystem. Builds and manages a high-performing team of engineers, architects, administrators, and technical professionals; establishes modern development, CI/CD, testing, deployment, observability, security, and governance practices; owns platform roadmaps and architectural decisions; and drives AI adoption across development and operations. Partners with executives and cross-functional leaders to balance scalability, reliability, data quality, compliance, technical debt, and business priorities.

Manage preconstruction contracts and documentation, support bidding and procurement, ensure legal and regulatory compliance, coordinate with project teams and stakeholders, review budgets and contract terms, maintain records, and assist with negotiations involving subcontractors and suppliers.

Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.

Draft and coordinate RFI, RFP, security questionnaire, and vendor assessment responses for commercial and public sector opportunities. Partner with Sales and cross-functional experts to create evaluator-ready answers, validate technical and contractual information, meet submission requirements, and manage deadlines. Track response outcomes, maintain the response library, use internal AI tools, and improve workflows, documentation, competitive framing, and pursuit processes.

Leads enterprise technology risk management across cloud, cybersecurity, data protection, AI, and third-party ecosystems. Oversees risk assessments, regulatory compliance, SOX ITGC controls, issue remediation, risk reporting, automation, and emerging technology governance. Partners with technology, business, audit, and regulatory stakeholders while developing a high-performing risk management team.

Lead the architecture, development, integration, deployment, and optimization of enterprise ServiceNow solutions supporting federal mission requirements. Design secure integrations, Service Catalog capabilities, workflow automation, and AI enhancements. Oversee releases, code reviews, testing, deployments, performance optimization, and compliance with NIST and FISMA standards. Provide technical leadership, mentor development teams, facilitate requirements and design discussions, and advise stakeholders on scalable ServiceNow best practices.

Perform transistor-level layout for RF, mixed-signal, and analog RFID IC blocks. Collaborate with analog and digital designers on floorplanning, pin placement, power distribution, routing, matching, electromigration, and signal coupling. Conduct layout reviews, resolve DRC/LVS/ERC issues, support advanced semiconductor process nodes, and coordinate layout schedules and floorplan activities.

Onboard new customers to Cents POS and related products through virtual training, configuration guidance, troubleshooting, and customer support. Serve as the primary contact during onboarding, monitor progress, resolve roadblocks, coordinate with Implementation, and transition activated customers to Customer Success Managers. Share customer feedback with Product and help operators confidently manage their businesses.

Own enterprise sales quotas and forecasts for large, complex AI software deals. Lead multi-threaded sales cycles through legal, security, procurement, integration reviews, pilots, and enterprise rollouts. Build executive relationships, strategic account plans, ROI business cases, and PE-backed opportunities. Coordinate founders, engineering, and solutions teams while providing product feedback. The role is remote by default but requires travel for executive meetings, onsite engagements, QBRs, and periodic headquarters visits.

Oversee regional fleet-maintenance billing, including creating invoices and credit memos, updating accounting and customer records, sending payment reminders, responding to billing inquiries, and resolving escalated concerns. Support department improvements and process implementation while coordinating with customers, technicians, and managers.