At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is YoursAs a Loyalty Operations Associate, you’ll help deliver accurate, reliable bonus offers that elevate the DraftKings Rewards experience. You’ll configure promotions, test offer mechanics, and identify potential issues before they impact players. Working closely with our Marketing, Customer Experience, and cross-functional teams, you’ll help ensure every offer launches smoothly while improving the processes and tools that support our growing loyalty program.
What you’ll do as a Loyalty Operations Associate
- Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
- Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
- Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
- Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
- Monitor live promotions and help resolve issues to minimize player impact.
- Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.
What you’ll bring
- At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
- Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
- Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
- Experience using data, reports, and operational tools to monitor performance. Familiarity with SQL, Sigma, or Tableau is a plus.
- Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
- An interest in using AI tools and technology to improve processes and operational efficiency.
#LI-SG2
Join Our TeamWe’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 54,400.00 USD - 68,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Skills Required
- At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
- Experience working with promotional offers or rules-based systems.
- Ability to follow requirements accurately and manage offer configurations.
- Strong attention to detail and problem-solving skills.
- Experience using data, reports, and operational tools to monitor performance.
- Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
- Familiarity with SQL, Sigma, or Tableau.
- Interest in using AI tools and technology to improve processes and operational efficiency.
What We Do
Jackpocket is creating a more convenient, fun, and responsible way to take part in the lottery. The first licensed third-party lottery app in the United States, Jackpocket offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more. Lottery players use Jackpocket to place ticket orders for their favorite games, check lottery results, join lottery pools with other Jackpocket players, and turn on Autoplay so they never miss a drawing. Jackpocket is available in Arizona, Arkansas, Colorado, Idaho, Maine, Massachusetts, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oregon, Texas, Washington, D.C., and West Virginia with many new markets on the horizon.
Why Work With Us
Our dedicated team of superhumans (and an adorable office pup or two) are making waves in an $80 billion industry. We believe transparency, teamwork, and a healthy dose of daily fun are key to creating Worktopia. Jackpocketeers are supportive, forward-thinking, and truly enjoy spending time together. Come join us for the long haul!
Gallery
.png)
