Top Remote Customer Success Jobs in Baltimore, MD

The Manager of Customer Success leads a team to ensure customer adoption and retention while driving operational excellence and customer outcomes.

The Senior Strategic Customer Success Manager manages large accounts to drive adoption, retention, and expansion while collaborating with internal teams and providing strategic guidance to customers.

The role involves managing federal contract requirements, compliance tracking, reporting, and supporting business development activities within Akicita's federal portfolio.

The Customer Success Representative engages with clients to optimize their use of AI-powered compliance solutions, ensures successful onboarding, provides ongoing support, and manages client projects efficiently.

The Customer Success Manager will maintain customer relationships, mitigate churn, onboard clients, contribute to sales, and enhance the overall customer experience through effective communication and data analysis.

The role involves contacting prospects interested in Construction Management software, answering their questions, guiding bookings for demos, and taking notes in the CRM system.

The Client Success Manager will manage client relationships, onboard new users to polling tools, resolve issues, and track client feedback while collaborating with internal teams to enhance product offerings in a politically engaged environment.

Supervises the Global Client Success team, coordinates workloads, develops training programs, oversees help desk functions, and monitors team KPIs to enhance client experience with laboratory submissions.

The Customer Success Associate manages sub-$2,500 renewal accounts, executes renewals using a playbook, and maintains Salesforce hygiene.

The Client Success Manager will manage 30-60 healthcare accounts, overseeing onboarding, ongoing account management, and identifying growth opportunities. Responsibilities include maintaining communication, tracking performance metrics, and preparing reports.

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.

The Vice President of Client Success at LawRank will lead the client success organization, ensure high client retention, develop revenue growth strategies, and establish a robust operating model while interacting with senior management and providing a strategic vision for client engagement.

The Senior Technical Account Manager oversees customer relationships, driving engagement, onboarding, AI enablement, and business outcomes using ClickUp's platform.

The Customer Success Manager will drive customer engagement and satisfaction, create strategic plans, and foster partnerships to maximize Guidewire's value for clients.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

The Strategic Customer Success Manager at Maze will manage high-value accounts, drive customer adoption, provide strategic guidance, conduct business reviews, and collaborate across teams to ensure customer success and retention.

As a Customer Success Manager, you will oversee significant mid-market accounts, managing client relationships, driving retention, and maximizing growth through upselling and advocacy while collaborating with cross-functional teams.

The Customer Success Manager will manage customer relationships, drive renewals and upsells, deliver product training, and advocate for customer needs. The role focuses on fostering trust and measurable results through strategic partnerships in a SaaS environment.

As a Customer Success Manager, you will manage relationships with restaurant partners, drive product adoption, enhance retention, and facilitate onboarding. You'll collaborate with cross-functional teams to support customer growth and analyze performance metrics to identify improvement opportunities.

The Senior Customer Success Manager at Instructure will enhance relationships with higher education clients, ensuring account health, driving growth, and collaborating on strategies for customer success and renewal.

The Customer Success Specialist ensures the success and satisfaction of Wildix partners through support, relationship building, and account management while identifying growth opportunities.

As a Client Success Manager, you will manage relationships with retailer clients, create success plans, monitor feature usage, provide recommendations, and collaborate with cross-functional teams to drive client satisfaction and value.

The role involves onboarding new customers, educating them about Wisetack's benefits, and managing merchant relationships to drive successful activation and growth.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Lead client engagement initiatives, guide participants in transformational programs, and develop long-term relationships to ensure client success.