Top Remote Customer Success Jobs in Baltimore, MD

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Own the post-sale customer lifecycle, including onboarding, adoption, training, value reviews, feedback collection, and renewals. Serve as a trusted technical advisor to B2B technology and SaaS customers, advocate internally for issue resolution and product improvements, and engage stakeholders ranging from engineers to CTOs. Manage a broad portfolio of SMB through commercial accounts while helping customers optimize cloud infrastructure costs.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing support. Drive retention, expansion revenue, and churn reduction while partnering with technical support to resolve issues. Gather customer feedback to improve satisfaction, product development, and overall customer experience. The role also involves negotiating and closing deals, managing CRM data, and aligning DBeaver’s database products with customer needs.

Manage customer adoption and value realization of CCC SaaS solutions by building trusted relationships, driving product utilization, analyzing usage data, leading success plans and business reviews, supporting renewals and growth, and partnering cross-functionally to improve outcomes.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.

Manage high-value partner accounts from onboarding through renewal and expansion. Develop strategic partner plans, advise executive stakeholders, resolve complex issues, drive retention and upsell opportunities, identify account risks, and mentor or lead team members. The role requires strategic account planning, negotiation, executive communication, cross-functional leadership, coaching, risk mitigation, and partner business acumen.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.

Manage enterprise and strategic cybersecurity accounts, driving product adoption, onboarding, renewals, upsells, and long-term customer success. Develop trusted-advisor relationships, conduct regular check-ins and quarterly business reviews, identify customer risks and needs using usage data, advocate for customer feedback internally, and guide clients in maximizing NodeZero’s value. The role requires cybersecurity expertise, strong communication and analytical skills, problem-solving ability, and experience with CRM and customer success platforms.

Serve as the primary technical advisor for customers using Cyera’s data security platform. Drive onboarding, training, adoption, retention, renewals, and expansion through customized use cases and joint success plans. Troubleshoot technical issues, monitor customer health, conduct executive meetings and quarterly business reviews, gather product feedback, document best practices, and mentor team members. The role requires strong cloud, data, scripting, security, project management, and customer relationship skills, with 25–50% annual travel.

Manage small-business customer relationships, driving retention, satisfaction, renewals, and account expansion. Advise clients on maximizing ROI from HSI’s EHS and compliance solutions, engage senior stakeholders, identify growth opportunities, communicate customer insights to internal teams, and serve as a trusted technical advisor. The role includes revenue responsibility, quarterly targets, and maintaining a 95%+ net retention rate.

Manage a large portfolio of SMB SaaS customers, serving as the primary contact and driving adoption, retention, renewals, and expansion. Build customer relationships, identify churn risks, resolve issues with internal teams, and use customer data, usage analytics, and AI-driven tools to improve outcomes. Collaborate cross-functionally with sales, marketing, product, and support while developing customer advocacy through testimonials and case studies.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Own enterprise customer renewals, upsells, expansion, adoption, onboarding, and value realization in a B2B SaaS environment. Manage strategic account growth plans, renewal forecasting, executive relationships, QBRs, training, implementation workflows, and cross-functional commercial strategy. Drive retention, Net Revenue Retention, expansion ARR, platform usage, and time-to-value across marketing, communications, brand, social, reputation, media, risk, and security stakeholders.

Manages a mid-market and enterprise customer portfolio, building strategic relationships, guiding onboarding, driving product adoption, reducing churn, and supporting renewals and expansion. The role includes analyzing account metrics, leading escalations, developing success plans, collaborating cross-functionally, and using tools such as Salesforce, Planhat, Claude, Gong, and AI assistants to identify risks and opportunities.

Partner with customers post‑EMR go‑live to drive EMR ordering adoption, manage non‑EMR data delivery workstreams, validate and troubleshoot clinical/technical files, coordinate cross‑functional enhancements, and provide training and ongoing technical customer support.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Own post-sales strategic relationships and retention across high‑value enterprise accounts. Drive net retention, customer health, and expansion by aligning technical delivery (FDEs, solutions architects) with executive business goals, leading QBRs/EBRs, building scalable CS playbooks, and partnering closely with Sales to identify and close upsell and renewal opportunities.

Drive customer outcomes for a portfolio of SaaS customers by building success plans, increasing adoption, monitoring health, mitigating risk, coordinating cross-functional teams, and enabling renewal readiness through proactive engagement, communication, and continuous improvement.

Lead customer experience for a new product line: manage a book of merchants, drive adoption and expansion, build playbooks and enablement, influence product roadmap, and own data-driven reporting to scale customer success.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.