Top Remote Customer Success Jobs in Baltimore, MD
The Reliability Success Manager will drive customer growth, retention, and expansion by establishing trusted relationships with technical project leads, facilitating training and onboarding, monitoring customer success, and collaborating with product teams to enhance the Augury platform.
As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.
The Customer Support Specialist provides virtual assistance to callers, specifically addressing concerns related to fraud. Responsibilities include utilizing a computer to access information, following documented processes, communicating effectively with customers, and overcoming challenges in customer interactions. Flexibility in work hours is essential, as well as the ability to work independently in a remote setting.
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As a Carline Specialist / Virtual Technician, you will provide technical assistance to automotive technicians across the US and Canada, focusing on diagnostics and repairs. You will utilize your expertise in vehicle systems, help document calls, and ensure accurate repairs, all while using various communication methods.
The Customer Success Manager at Pulley will lead customer relationships, enhance product usage, ensure retention, gather feedback for improvements, and collaborate with other teams to deliver solutions. The role involves a proactive approach to account management in a SaaS environment, focusing on customer experience and problem-solving.
The Customer Support Specialist will serve as the primary point of contact for users and creators, addressing inquiries via live chat using Intercom. Responsibilities include troubleshooting issues, maintaining customer satisfaction, and collaborating with team members to provide effective solutions.
The Regional Customer Support Specialist supports Natera’s Oncology division by delivering exceptional service to medical professionals and patients, managing orders, alleviating issues, and communicating effectively to ensure timely results. This role necessitates problem solving, organization, and knowledge of oncology tests, while maintaining professionalism in escalated situations.
The Regulatory Affairs & Quality Specialist ensures compliance with ISO standards and regulations, manages QMS documentation, conducts audits, and provides training. The role includes improving quality management systems and participating in special projects aligned with organizational goals.
As a Customer Support Specialist at Calendly, you will be the first point of contact for customers, providing solutions and enhancing their experience. Your responsibilities include resolving support tickets via Live Chat, Phone, or Email, maintaining expert product knowledge, and participating in support initiatives to meet both individual and team metrics.
As an L1 Technical Support Engineer, you will provide exceptional product support in cybersecurity within a fast-paced SaaS environment. Responsibilities include troubleshooting client-reported issues, maintaining response and resolution SLAs, and collaborating effectively with team members and other support levels to ensure customer success.
Top remote Companies in Baltimore, MD Hiring Customer Success Roles
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