Top Remote Customer Success Jobs in Baltimore, MD

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.

Manage mid-market/enterprise customer accounts to drive product adoption, satisfaction, renewals, and upsell. Act as product expert, deliver training and business reviews, monitor usage, document account activity in CRM, forecast renewals, and attend industry events to meet net revenue retention targets.

Lead and build the Customer Success function for enterprise value-based care customers. Drive customer satisfaction, retention, expansion, and usage growth by defining processes, KPIs, and cross-functional initiatives; manage enterprise relationships, identify upsell opportunities, and own revenue growth while cultivating customer advocates.

Manage enterprise K-12 district accounts to drive adoption of Edia's AI-powered platform, improve student outcomes, and achieve GDR/NDR targets. Build trusted advisor relationships, analyze adoption and outcomes, identify upsell opportunities, influence product roadmap, and deliver training and success plans.

Lead technical integrations for Edia's District Intelligence Platform, owning SIS connections, SFTP and rostering setup, API/ETL development, data mapping, and end-to-end implementation from contract to go-live. Coordinate across Sales, Engineering, Product, and district IT, manage project plans, risks, and stakeholder communication, and build playbooks and tooling to scale implementations.

Support customer onboarding, adoption, and relationship management by coordinating across CS, Product, and Engineering; monitor requests, document feedback, assist training, maintain health metrics, and identify improvements to optimize customer experience.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth.

Manage post-sale accounts, build and nurture client relationships, act as trusted advisor for DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns and integrations, produce account reports and recommendations, and drive client satisfaction and growth through proactive service, issue diagnosis, and escalation.

Manage post-sale relationships for a book of accounts, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth.

Serve as post-sale account manager and trusted advisor for assigned clients, coordinating with sales and internal teams to deliver campaigns, manage documentation, resolve issues, and drive account growth through excellent customer service.

Manage post-sale account relationships for multiple clients, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaign leads, produce account documentation and reports, resolve client issues, and drive account growth through excellent customer service and organization.

Manage post-sale client relationships for successful campaign delivery, act as trusted advisor on product offerings, collaborate with sales and internal teams, maintain account documentation, and drive client retention and growth through strong service and problem resolution.

Manage post-sale accounts, build and nurture client relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, handle documentation and reporting, and drive client satisfaction and growth.

Manage post-sale account relationships for assigned clients, act as a trusted advisor on product offerings, coordinate with sales and internal teams, deliver campaign leads and reporting, and drive account growth through excellent service and issue resolution.

Manage post-sale accounts, build and nurture client relationships, act as trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth.

Manage post-sale account relationships for assigned clients, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive growth through excellent customer service.

Manage post-sale accounts and nurture client relationships as a trusted advisor on DemandFactor offerings. Collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve issues or escalate when needed, and drive account growth through excellent customer service.

Manage post-sale client accounts, act as a trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth through proactive support.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaigns, handle account documentation and reporting, and drive client satisfaction and growth.

Manage post-sale account relationships for multiple clients, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, produce reports and recommendations, and drive account growth through excellent customer service.

Manage post-sale relationships for a portfolio of clients, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, produce account documentation and reports, and drive account growth through excellent service and problem resolution.