Top Remote Customer Success Jobs in Atlanta, GA

Manage a portfolio of strategic B2B customers to drive adoption, value realization, retention, and expansion. Build executive relationships, monitor health using AI dashboards, surface risks, coordinate remediation, and collaborate cross-functionally to support onboarding, upsells, and customer advocacy.

Own and grow a book of strategic insurance accounts remotely. Build multi-threaded relationships across carriers, present data-driven ROI, drive adoption and retention, run enablement sessions, solve workflow challenges in claims/inspection processes, and proactively launch solutions to improve account health.

Manage a book of strategic insurance accounts end-to-end, build multi-threaded relationships, drive adoption and retention, present ROI using usage data, run enablement and presentations, proactively resolve adoption gaps, and act as a trusted advisor on claims/inspection workflows.

Manage a portfolio of strategic insurance accounts, build multi-threaded relationships, drive adoption and retention, present ROI using usage data, deliver enablement and presentations, and proactively solve workflow and adoption issues to increase customer value and expansion.

Manage a book of strategic insurance accounts to drive adoption, retention, and expansion. Build multi-threaded relationships, deliver enablement and ROI storytelling using usage data, and proactively resolve adoption gaps while operating autonomously in a fully remote environment.

Manage strategic insurance accounts end-to-end, build multi-threaded relationships, drive adoption and retention, translate usage data into ROI narratives, deliver enablement, and proactively solve workflow and adoption issues remotely.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, surface upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage onboarding, adoption, retention, renewals, and expansion for a portfolio of CloudLabs customers. Monitor customer health, run business reviews and VoC programs, maintain account plans and CRM forecasts, and act as trusted advisor to drive product value and revenue growth.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

Manage a portfolio of 16+ credit union partners to drive adoption of Silvur's Insurance platform. Lead onboarding, scalable training, enablement playbooks, and quarterly business reviews. Build data-driven engagement strategies, track referrals and product usage, surface insights to product and ops, and collaborate cross-functionally. Use AI tools (Claude, ChatGPT) to build automations and scale partner deliverables.

Manage and grow strategic enterprise customer relationships, drive renewals, identify upsell/cross-sell opportunities, provide product optimization and advocacy, coordinate internal teams for technical delivery, mentor CS teammates, and represent Chartbeat at customer meetings and conferences.

Manage a portfolio of SaaS healthcare customers to drive adoption, satisfaction, retention and expansion. Build relationships, monitor usage, create success plans, identify upsell opportunities, and improve delivery processes while acting as an expert on EverHealth products.

Manage a portfolio of customers to drive adoption, retention, and expansion of Novara’s safety and risk management platforms. Develop strategic success plans, run QBRs, monitor customer health, coordinate cross-functional support, and own renewal and growth outcomes through measured business value.

Serve as the primary customer-facing contact for enterprise provider accounts in Missouri, driving implementations, platform configuration, end-user training, basic hardware troubleshooting, and adoption. Manage relationships across stakeholder levels, support go-lives, gather product feedback, and coordinate with Tech Support and Product teams. Travel within Missouri up to 50% and track KPIs like adoption, NPS, CSAT, and customer health.

Advise finance professionals on budgeting, forecasting, financial modeling, and reporting; customize and validate customer data and Datarails platform setups; recommend process improvements; build long-term relationships; support renewals and upsell conversations.

Manage strategic service accounts to meet contractual SLAs by coordinating preventive maintenance, start-up/commissioning, emergency repairs, and RCARs. Build account plans and KPIs, present quarterly business reviews, support quotations, review project documentation, and drive continuous improvement while serving as the primary operational contact.

Own onboarding, rollout, and renewal processes for enterprise customers using Coder. Drive adoption, remove blockers, monitor health and usage, surface product feedback, identify expansion opportunities, and coordinate with Sales, Support, and Product to meet customer outcomes.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Lead technical engagements with public sector customers, onboard and train users, analyze infrastructure and workflows, drive migration from on-prem to cloud HPC, collaborate with architects and product teams, and present Rescale solutions to grow customer adoption and improve the ScaleX platform.

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.