Top Operations & Support Jobs in Raleigh-Durham, NC

Leads enterprise major incident and problem management, coordinating high-severity response, war rooms, escalations, service restoration, root cause analysis, post-incident reviews, corrective actions, governance, reporting, and resilience improvements. Partners with technology, cybersecurity, vendors, and business teams to reduce recurring disruptions, maintain playbooks, ensure SLA and regulatory alignment, and improve operational readiness.

Executive leader responsible for the strategy, P&L, portfolio, commercial model, operational performance, customer experience, and go-to-market execution of HPE GreenLake Flex Solutions. The role transforms global as-a-service operations across CPQ, pricing, contracting, order activation, metering, billing, renewals, and expansion; integrates hybrid-cloud technologies; drives profitable growth; and leads customers, partners, and a global organization.

Provides onsite administrative and operational support for a New York Life general office. Responsibilities include assisting management, serving agents and visitors, handling calls and mail, coordinating payments and expenses, supporting facility needs, onboarding new agents, preparing meetings, managing reports, and processing candidate fingerprinting. The role is fully onsite, customer-facing, and requires strong organization, communication, computer, and problem-solving skills.

The Manager of Supply Chain & Manufacturing will lead projects in CMC, provide strategic guidance, and manage client engagements while mentoring teams.

Own and scale Hex’s deal desk and quote-to-cash operations, including CPQ, billing, provisioning, pricing, packaging, discounting, approvals, invoicing, revenue recognition, and collections. Lead a monetization committee, implement order-to-cash systems, improve margins and sales velocity, establish deal guardrails, and report on process performance. Partner closely with Sales, Finance, Legal, Product, and Engineering in a high-growth B2B SaaS environment.

The Director of Revenue Operations will build and lead Hex’s RevOps center of excellence, owning compensation, territory design, capacity planning, quota setting, pipeline modeling, forecasting, and recurring operational programs. The role partners with Sales, Finance, Recruiting, Legal, Systems, and executive leadership to automate processes, improve forecast accuracy, support hiring plans, and report on go-to-market performance.

Supports Salesforce development and continuous improvement by gathering requirements, analyzing processes, configuring workflows and automation, creating reports and dashboards, documenting user stories, testing solutions, training users, and providing ongoing support. The role also promotes data quality, monitors platform updates, and uses research and analysis to recommend operational improvements.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Manages warranty process support across dealerships in the Phoenix territory. Advises dealer leadership, reviews warranty data and job cards, evaluates service processes, resolves warranty escalations up to $50,000, delivers training, supports recalls and field actions, and develops improvement plans. The role partners with regional and corporate teams to improve warranty administration, compliance, consistency, and dealership performance, while traveling up to 75% and presenting recommendations to senior leadership.

Provides bilingual English-Spanish customer service to insurance policyholders and agents. Responsibilities include answering calls and emails, resolving policy questions and complaints, processing account changes, organizing documents in OnBase, preparing correspondence, monitoring activity for issues or fraud, and completing departmental projects. The role requires accurate communication, confidentiality, problem-solving, multitasking, and knowledge of insurance policies and procedures.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.