Top Customer Success Jobs in Provo, UT

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

The role involves managing customer relationships, driving account retention, resolving issues, onboarding new customers, and sharing feedback internally.

Own a portfolio of strategic e-commerce merchants to drive retention, renewals, adoption, and expansion. Manage full customer lifecycle, monitor account health and commercial performance, support contract migrations, engage executive sponsors, and deliver virtual and in-person customer engagement to maximize long-term merchant value.

Serve as the strategic partner and executive interface for 30+ enterprise accounts. Drive adoption, onboarding, renewals, upsell, and product feedback. Monitor account health, resolve escalations, deliver data-driven Executive Business Reviews, and coordinate cross-functional teams to maximize client ROI and retention.

Handle inbound customer inquiries via phone, chat, and email; diagnose and resolve issues in one contact when possible; document cases thoroughly; collaborate cross-functionally; manage follow-ups; meet performance standards and workforce schedule; provide empathetic, high-quality customer service in a fast-paced environment.

The Manager of Customer Success leads a team of CSMs, manages a book of business, and drives customer onboarding, retention, and expansion efforts.

The Customer Success Manager will onboard new customers, drive retention, identify growth opportunities, and improve processes while managing an international team.

Lead strategy and execution for enterprise demand customer success and distribution partners. Manage a team to ensure private marketplaces drive engagement, conversions, and long-term growth. Partner with Product, Marketing, and Sales to expand footprints, build CS playbooks, onboard enterprise customers, and translate audience engagement data into ROI-driven growth opportunities.

Manage and build long-term client relationships for Corptax customers, respond to inbound support across channels, drive product adoption, document and triage issues, perform release testing, and collaborate on support projects while maintaining high customer satisfaction.

The Customer Success Associate handles client inquiries via phone and chat, troubleshooting issues, providing guidance, and ensuring accurate documentation while progressing through platform knowledge.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

Own enterprise customer relationships to drive onboarding, adoption, retention, and expansion. Serve as product expert and advisor, coordinate across Sales and Product, analyze usage, lead renewals, and map product value to customer outcomes while engaging C-suite stakeholders.

Own retention for at-risk dental customers by building relationships, executing success plans, driving product adoption, coordinating cross-functional support, documenting feedback, and tracking retention metrics to reduce churn and identify expansion opportunities.

Manage onboarding and long-term retention for a portfolio of legal-industry clients. Serve as primary client contact, drive adoption, manage renewals/expansion, and conduct QBRs. Use Gainsight for health scores and engagement, and analyze usage/ROI via Salesforce, Splunk, and Power BI. Advocate customer needs to inform product roadmap and lead enablement for legal workflows.

Design and deliver win-loss analysis programs for 15–20 enterprise clients: manage data collection and interviews, synthesize insights, drive client adoption of findings and software, manage renewals and expansion, and communicate strategic recommendations to executives.

Manage a portfolio of SMB accounts to drive retention, growth, and product adoption. Provide training, run business reviews, resolve escalations, identify upsell opportunities, and collaborate cross-functionally to represent customer needs.

The Customer Success Manager at Cinch.io will own the post-sale customer journey, collaborate with cross-functional teams, and shape CS processes, ensuring customer satisfaction and success.

The Customer Success Manager at Opiniion will manage client relationships, oversee onboarding, drive product adoption, and ensure client satisfaction and retention in the tech industry.

As an Enterprise Customer Success Manager, you will enhance relationships with high-value clients, drive product adoption, and aid in customer satisfaction while managing a pipeline of projects to achieve performance goals.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Lead post-sales delivery and adoption for strategic enterprise customers, orchestrating Microsoft and partner resources to drive cloud adoption, consumption milestones, and customer outcomes. Build customer success plans, manage programs and stakeholder relationships, identify retention risks and growth opportunities, and align technical and business priorities across the account.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Support Customer Success operations by coordinating between customers and internal teams, performing scheduled operational tasks, troubleshooting with Analytics, streamlining processes, documenting procedures, escalating issues to Product/Engineering, and assisting CSMs with growth initiatives to improve client satisfaction and retention.

Manage a defined book of customers through onboarding, adoption, expansion, and renewal. Serve as trusted advisor, drive product consumption metrics, negotiate renewals, escalate and coordinate with Solutions Engineers and Data Consultants to deliver outcomes and identify expansion opportunities.

Lead customer onboarding and implementation, build executive relationships, monitor adoption and risks, gather and analyze customer feedback to identify trends, and turn insights into actionable recommendations and scalable customer success frameworks.