Top Entry Level Jobs in Portland, ME

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Use macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify issues requiring Tier 2 or Enterprise escalation, and flag recurring questions for new macros. The role requires clear written communication, process discipline, accuracy during repetitive work, and curiosity about the product. Prior customer-facing or process-driven experience is helpful but not required.

Own customer technical issues through resolution, troubleshoot complex network and security problems, mentor support engineers, create knowledge articles, and advocate for customers. Collaborate with engineering, product, customer success, and professional services teams while supporting cloud-based network security solutions and designated customer programs.

Monitor and triage security alerts across SIEM, EDR, cloud, systems, and network environments. Follow SOPs to investigate, document, resolve, or escalate incidents. Support vulnerability management, server and cloud monitoring, backup validation, patch verification, and compliance activities. The role requires foundational cybersecurity, networking, Windows/Linux, and cloud knowledge, strong documentation and communication skills, and availability to support 24/7 operations.

Leads internal IT operations for a distributed workforce, including help desk services, Microsoft 365 administration, identity and access management, endpoint lifecycle, vendors, licensing, business continuity, security operations, compliance controls, and technology projects. Manages a small team and supports secure AI and internal platform adoption. The role owns IT budgets, documentation, infrastructure practices, and controls aligned with ISO 27001, SOC 2, HIPAA, and GDPR.

Generate new sales opportunities by prospecting key stakeholders, conducting personalized outreach, handling objections, and partnering with account executives. The role requires relationship building, creative prospect engagement, coachability, persistence, and continuous skill development. Preferred candidates have prospecting or sales opportunity generation experience, recruiting or human capital exposure, a proven achievement record, and familiarity with sales and collaboration tools.

Own post-adoption commercial activity for an assigned customer portfolio, including upsell, cross-sell, renewals, pricing discussions, negotiations, forecasting, and contract execution. Partner with Customer Success and Retention teams to align commercial actions with customer health and outcomes. Track expansion and renewal pipelines, improve forecast accuracy, identify revenue patterns, and help develop scalable renewal and upsell processes.

Own and execute the US West channel strategy, developing distributors and strategic partners to increase partner-led pipeline and revenue. Build joint business plans, manage partner relationships, accelerate opportunities, oversee enablement and certification, and improve partner autonomy. Collaborate with sales, solutions engineering, marketing, and leadership on forecasting, deal progression, account mapping, and regional growth.

Onboard and support Global Edge ERP customers through implementation, go-live, training, and post-implementation support. Develop implementation plans, document workflows and requirements, coordinate internal teams and partners, monitor project progress, resolve issues, and provide business consulting. The role includes delivering online and on-site training, preparing customer materials, supporting process improvements, and ensuring implementations are completed on time and within budget.

Supports cybersecurity across the software development lifecycle for a federal TAK product center. Responsibilities include SOC monitoring, log analysis, threat detection, vulnerability assessments, incident response, threat analysis, security documentation, policy development, and NIST/FISMA compliance assessments. The role requires collaboration with development and site reliability teams, Security+ certification, an active T5 investigation, and willingness to work in a federal or DoD environment.

Supports implementation and technical support for EMR interfaces that automate electronic orders and results. Leads development, testing, troubleshooting, deployment, and documentation of interoperability solutions between the company and external healthcare providers. Assesses data sources, scopes projects, performs data transformations, administers Mirth interfaces, writes SQL queries, supports production systems, trains teammates, and communicates with clients.