Analyze Customer Experience and Payment Operations data to support business reviews, performance evaluations, service-level agreements, bonus decisions, headcount planning, and workforce investments. Build reporting foundations for Payment Operations, develop forecasting and workforce models, and present accurate, strategic insights to senior leaders across New Zealand, the US, and the UK.

Analyzes IT financial and technology data using SQL, builds executive dashboards and reports, identifies spending trends and optimization opportunities, and presents recommendations to IT and finance leadership. The role supports budgeting, cost allocation, data governance, audit requests, and technology investment evaluations while maintaining data quality and integrity.

The Senior Data Quality Analyst will analyze and improve data quality across systems, collaborate on data governance, and ensure accurate data processes, contributing to actionable recommendations and stakeholder communication.