Top Senior Level Customer Success Jobs in Kansas City, MO

The Head of Customer Support at Celigo drives customer success by leading a high-performing support team, managing both onshore and offshore resources, and enhancing operational effectiveness. Responsibilities include strategic leadership, team management, ensuring customer satisfaction, handling escalations, and optimizing multi-channel support strategies.

The Engagement Manager, Customer Success is responsible for onboarding and growing enterprise clients by pitching Zinier’s innovative Field Service Platforms, ensuring timely project delivery, and collaborating with sales and development teams to drive customer success and satisfaction.

The Customer Support Lead will oversee Tier 1 support agents, managing daily operations, resolving client escalations, and improving service quality. The role also focuses on team leadership and coaching, enhancing workflows, and conducting performance analysis.

As a Principal Accessibility Specialist, you'll lead the accessibility strategy and implementation across digital products, ensuring compliance with the latest WCAG standards. You'll work with designers, developers, and product managers to improve user experiences and provide mentorship to cross-functional teams on best practices for accessible design and development.

The Senior Compliance Specialist will support risk management practices in the claims department, ensuring compliance with regulations, conducting deep dive claim reviews, overseeing complaint handling and adjuster licensing programs, and collaborating with various teams on compliance training and policies.

As a Customer Success Director at Fairmarkit, you will build strong relationships with customers, develop success plans, and ensure client adoption of Fairmarkit's procurement solutions. You will act as a trusted advisor, drive customer engagement, and help clients meet their business objectives and strategic outcomes while achieving renewal and growth targets.

The Technical Customer Operations Manager ensures operational alignment and communication with hyperscale customers, managing technical requirements, resolving issues, and driving improvements. Key responsibilities include acting as a liaison between customers and internal teams, overseeing incident management, and monitoring performance against SLAs. The role involves project coordination, customer engagement, and maintaining compliance with operational documentation.