Top Senior Customer Success Jobs in Kansas City, MO

Serve as customers' primary technical advisor for a portfolio of enterprise accounts. Drive activation, adoption, optimization, resilience assessments, recovery readiness, and executive business reviews. Build tailored success plans, identify risks and expansion opportunities, coordinate cross-functional teams, and deliver strategic guidance on data protection, cloud adoption, and cyber resilience to support renewal and growth.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

Serve as the technical lead for Cyera customers: onboard and train, design custom use cases, drive adoption and expansion, troubleshoot issues, run executive reviews, mentor team members, and influence product roadmap while traveling ~25–50% annually.

Serve as the primary post-sales contact for enterprise customers, driving onboarding, implementation, adoption, and value realization. Build relationships across stakeholder levels, advocate customer needs internally, coordinate issue resolution with technical teams, deliver training, and work with sales to renew and expand accounts while minimizing churn.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.

Lead strategic account management for large clients, ensuring retention, growth, and value realization. Develop service and revenue strategies, resolve escalations, onboard clients, mentor account managers, and deliver data-driven insights. Travel up to 20% for client meetings and events.

Trusted technical advisor for strategic customers to deploy, operate, and scale LanceDB. Lead onboarding, architecture reviews, and performance tuning; troubleshoot distributed-system issues; build dashboards and enablement; collaborate with sales engineering and product/engineering to influence roadmap and resolve escalations; contribute runbooks, tooling, and processes for post-sales success.

Manage a portfolio of strategic enterprise customers across the U.S., driving adoption, retention, growth, and measurable outcomes. Own onboarding, deployment, executive reviews, health monitoring, risk mitigation, and cross-functional coordination. Maintain Salesforce records, track usage metrics, and travel to customer sites for reviews, workshops, and deployments.

Serve as primary post-sales contact for Federal customers, driving onboarding, implementation, adoption, and value realization. Build stakeholder relationships, advocate for customers internally, coordinate issue resolution with technical teams, provide product expertise and training, and work with sales to retain and expand accounts.

Serve as strategic post-sales partner for a portfolio of major financial services customers. Drive outcomes through executive engagement, onboarding, success planning, renewals/expansion, cross-functional advocacy, and escalation management while coordinating technical workstreams with Solutions Architects.

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Serve as a senior strategic liaison and trusted advisor for Microsoft clients, driving adoption, value realization, and account growth across Microsoft technologies. Provide executive-level guidance on cloud architecture, licensing, roadmaps, and risk; lead QBRs, success plans, and cross-team coordination to ensure account health and strategic alignment.

Serve as a strategic liaison and trusted advisor for Microsoft enterprise clients, driving adoption, value realization, and portfolio growth. Provide executive-level Microsoft guidance, advise on roadmaps and licensing, align cloud adoption with CAF/WAF, manage account health, and coordinate across sales, delivery, and engineering teams to ensure client success.

Manage full post-sales lifecycle for enterprise property management accounts (200+ units), drive adoption and revenue expansion, own retention and account health, run quarterly business reviews and success plans, surface customer feedback and product opportunities, and coordinate onboarding/implementation across multi-site portfolios. Some travel required.

Serve as primary client contact to drive retention, satisfaction, and growth for advertising clients. Oversee campaign execution with internal teams, lead onboarding and training, deliver performance reporting and optimization recommendations, identify upsell opportunities, and advocate client needs internally.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.