Top Senior Customer Success Jobs in Indianapolis, IN

As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Lead client partnership and early-adopter pilot programs for AI-driven revenue cycle automation products. Coordinate across account, product, implementation, marketing, and sales teams to support adoption, training, demos, and commercialization while gathering client feedback to inform product roadmaps.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.

Lead post-sales delivery and adoption for strategic enterprise customers, orchestrating Microsoft and partner resources to drive cloud adoption, consumption milestones, and customer outcomes. Build customer success plans, manage programs and stakeholder relationships, identify retention risks and growth opportunities, and align technical and business priorities across the account.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Lead delivery and orchestration of Customer Success Contracts, build executive and technical customer relationships, align Microsoft cloud solutions (Azure, Modern Work, Dynamics, M365) to business outcomes, drive adoption and consumption, run program planning and reviews, mitigate blockers, manage escalations, and enable long-term retention and growth across enterprise accounts.

Own strategic customer relationships throughout implementation and the full client lifecycle. Lead consultative account strategy, customer meetings, usage analysis, renewal forecasting, risk management, product adoption, expansion, and revenue retention. Collaborate cross-functionally with engineering and product teams to translate customer feedback into requirements and solutions. Develop account plans, identify growth opportunities, and represent the company at customer events.

Own the systems, reporting, dashboards, processes, and resource infrastructure supporting Noma’s post-sales organization. Build standardized decks and playbooks, automate task tracking, QBR preparation, and renewals, maintain centralized content resources, and support renewal reporting. Partner with TAMs, support, and leadership to identify operational gaps, prioritize improvements, and coordinate technical builds. The role requires autonomy, systems thinking, and experience supporting customer success or revenue operations in a fast-paced SaaS environment.

Own strategic customer relationships across complex healthcare and government accounts. Develop success plans, drive product adoption and measurable outcomes, manage account health, renewals, retention, and expansion opportunities. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives while mitigating risks and advocating for customer needs. Use customer and platform data to generate insights, improve workflows, and strengthen customer value. Serve as a resource to peers and promote best practices.

Lead Customer Success Operations to improve CS productivity and efficiency. Own metric definitions (NRR, GRR, renewal, usage KPIs), operationalize programs, support CS tooling and workflows (Salesforce, Gainsight, Clari, Gong, Tableau), build playbooks and reporting, resolve escalations, and partner cross-functionally to drive adoption, retention, and growth.

Lead Customer Success Operations roadmap execution, scale processes and tools, own CS metrics strategy and reporting, manage a Senior Analyst, act as senior escalation for operational issues, partner cross-functionally (Product, Sales, Finance, BI), and operationalize scalable playbooks and governance for CS programs and QBRs.

Support Customer Success Operations by building and maintaining CS metrics and reporting (NRR, GRR, renewal, usage KPIs), partnering cross-functionally on complex deployments, and executing strategic CS programs. Serve as a go-to resource for account-level context, QA reporting, and initiatives like CS platform and usage-based pricing. Influence stakeholders, manage multiple priorities, and translate data into actionable insights for CS leadership.

Manage strategic enterprise customer accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, deliver training and educational programs, advocate for customer needs with product teams, and use analytics expertise to drive business outcomes. The role requires 7+ years in customer success, account management, or consultative SaaS, analytics, or business intelligence roles, with experience in enterprise environments and production BI implementations.

Lead strategy and execution of user affinity group engagement across the UpToDate portfolio. Build and run scalable programs (advisory forums, webinars, networking), gather customer insights, track engagement metrics, and represent clinician voices in product development. Build executive- and clinician-level relationships, facilitate cross-functional collaboration, and lead complex projects to increase adoption, advocacy, and product value.

Senior individual contributor managing strategic health system accounts to drive adoption, value realization, and executive-level partnerships across the UpToDate portfolio. Develops and executes success and account plans, leads executive engagement, drives cross-functional coordination, identifies expansion opportunities, and mentors Customer Success team members. Measures outcomes, mitigates risks, and advocates customer needs to Product, Sales, and Clinical teams.

Lead strategic customer success for nonprofit/NGO Marketing & Commerce customers on Salesforce. Serve as single point of accountability for Signature deliverables, drive adoption of Marketing Cloud features, manage technical and executive stakeholders, identify risk and expansion opportunities, conduct quarterly reviews, use AI agents for efficiency, and coordinate cross-functional responses to major incidents to protect revenue and ensure renewals.

Lead and scale Customer Success: manage two CSMs, learn the product hands-on, hire and onboard the CS team, set performance standards, own customer lifecycle from pilot to expansion, shadow customer conversations, and serve as the founder's primary CS contact.

Serve as primary client contact for law firm clients, manage relationships, collaborate with SEO and paid media teams, analyze campaign performance (GA4), present reports and recommendations, leverage AI/LLM tools, and drive client retention and growth.

The Senior Customer Success Manager owns strategic customer relationships in healthcare, guiding enterprise accounts from launch to renewal while utilizing AI solutions to enhance patient experiences and drive measurable outcomes.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Manage strategic enterprise customer relationships, drive platform adoption and measurable ROI, support renewals and expansion, deliver training and advisory, and resolve technical questions. Collaborate with Account Management, Sales, Product, Marketing, Support, and CS Engineering while developing expertise in data modeling, integrations, platform configuration, AI-assisted workflows, MCP, and CLI capabilities.

Leads Abnormal AI’s Enterprise Customer Success organization across the Americas, managing Directors, Managers, and Customer Success Managers. Responsibilities include developing customer success strategy, driving retention, adoption, expansion, and value realization for enterprise customers, strengthening executive relationships, overseeing escalations, improving customer health forecasting, and partnering with Sales, Renewals, Support, Product, and Engineering. The role also coaches leaders, scales processes, represents customer needs, and requires up to 25% travel.

Lead the US Customer Success and Implementation organization, overseeing retention, churn, expansion enablement, customer health, onboarding, implementation performance, KPI reporting, and operational scalability. Develop team leaders and senior CSMs, manage executive customer escalations, standardize processes, improve forecasting and automation, and align customer feedback with Product, Marketing, Sales, and company strategy.