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The Technical Support Team Leader manages the Tech Services group, providing coaching and training to staff to ensure quality service to customers. They oversee team operations, strategic planning for technical roles, and process improvement, while also managing daily activities and performance evaluations.
As a Support Engineer, you will provide 1st and 2nd line technical support to global customers, troubleshoot complex errors, replicate customer configurations, and document all work activity. You will also assist in the development of your technical skills and engage in remote support sessions.
The Senior Engineer, Information Security is responsible for conducting risk analyses, vulnerability assessments, and penetration testing. This role involves monitoring IT systems for security threats, investigating incidents, maintaining security documentation, and providing education on information security best practices.
The Database Security Architect at Arrow Electronics will lead security initiatives for cloud and on-premises databases, develop security architecture, formulate policies, conduct assessments, and guide teams in implementing data protection measures. The role requires strong communication and project management skills alongside technical expertise in various database technologies.
As an IT Help Desk Analyst, you will provide frontline customer support, resolving technical issues for end users or connecting them to more specialized IT support. Your work will mostly involve remote support through various communication methods such as phone, screen sharing, live chat, and email.
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