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The Palo Alto Technical Support Engineer supports Arrow ECS Palo Alto Networks customers by providing technical assistance, managing support cases, conducting fault isolation, and offering guidance on configurations and troubleshooting. They work collaboratively across teams to ensure customer success and may participate in after-hours support.
As a Palo Alto Technical Support Engineer, you will provide technical support and best practice guidance for customers, manage support cases, conduct troubleshooting, and assist in increasing product operability. You will collaborate with cross-functional teams, offer input on new service offerings, and ensure effective communication of complex technical issues.
The Palo Alto Technical Support Engineer will provide technical support and problem resolution for customers and partners, manage support cases, conduct fault isolation, and offer best practice guidance. Responsibilities include working with engineering teams, supporting development, participating in on-call rotations, and collaborating with cross-functional teams to ensure customer success.
The Palo Alto Technical Support Engineer will provide post-sales technical support to customers, manage support cases, conduct fault isolation and root cause analysis, and collaborate with engineering teams to enhance product operability. Responsibilities also include providing troubleshooting guidance, and supporting process automation in a 24/7 environment.
The Palo Alto Technical Support Engineer provides post-sales technical support for customers, managing support cases, troubleshooting issues with various operating systems, and collaborating across teams. Responsibilities include conducting fault isolation, offering best practice guidance, developing process automation, and participating in on-call rotations as needed.
The Palo Alto Technical Support Engineer will provide technical support, manage support cases, conduct root cause analysis, and collaborate with engineering teams to resolve technical issues. They will also review technical documentation and help develop process efficiencies.
The Palo Alto Technical Support Engineer provides post-sales support, troubleshooting, and technical assistance for customers, managing support cases, conducting fault isolation, and collaborating with engineering teams. Responsibilities also include documentation reviews and process automation.
The Palo Alto Technical Support Engineer will provide post-sales technical support for customers, managing cases, conducting fault analysis, and offering best practice guidance. They will troubleshoot software and infrastructure issues, collaborate with engineering teams, and ensure customer satisfaction, while participating in on-call support as needed.
As a Technical Support Engineer, you will provide 1st and 2nd line support for CA AOD & IMS products, resolve escalated incidents, replicate configurations, and document technical support activities for global customers. Ability to learn and adapt quickly to new technologies is key.
The Technical Support Supervisor will lead a team of technical support professionals, ensuring timely assistance to customers, meeting service-level agreements, and providing coaching. Responsibilities include managing day-to-day operations, performance evaluations, escalated customer issue handling, training, and monitoring service quality.
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