As a Sportsbook Technical Support 1 (SBTS1) Analyst, you play a crucial role in delivering high-level client service and resolving complex issues. Responsibilities include communicating with clients, detecting and resolving high impact issues, setting licenses and user rights, helping other Support Analysts, monitoring system status, and more.

Seeking a results-oriented System Support Engineer with 3+ years of technical work experience to provide front-line technical support and troubleshooting for tracking and video augmentation products during live sporting events.

Lead a team of on-site support engineers providing technical support for tracking and video augmentation products, performing root cause analysis on incidents, managing communication with key stakeholders, and participating in on-call rotations.