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As the Product Support Lead, you will support clients through web meetings, chat, and email, resolving complex technical issues while enhancing customer experience. You are expected to provide educational tips about the platform and analyze issues to prioritize them effectively while collaborating with internal teams.
As a Product Support Lead, you will provide web meeting, chat, and email support to clients, resolve complex technical issues, enhance customer experience, and educate clients on the platform. You will collaborate with internal teams and share feedback with management to improve service quality.
As a Product Support Lead at CreatorIQ, you'll support clients through web meetings, chats, and emails, resolving complex issues while enhancing their overall experience. You'll communicate effectively, multitask in a fast-paced environment, and provide technical support and guidance, aiming to improve service quality and client satisfaction.
The Product Support Lead will provide exceptional customer support to CreatorIQ clients, handling complex technical issues, conducting web meetings, and guiding clients through the platform. This role requires effective communication, multitasking, and problem-solving skills, as well as familiarity with ticketing systems.
The Product Support Lead is responsible for providing exceptional support to clients via web meetings, chat, and email. Duties include resolving technical issues, enhancing customer experiences, educating clients on platform usage, and offering feedback for service improvement, all while multitasking in a fast-paced environment.
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