As a Technical Support Specialist, you'll handle incoming support requests from customers via live chat, email, and phone. You'll educate, train, and onboard users on BigTime's features while troubleshooting issues and collaborating with the product team on enhancements, contributing to customer satisfaction.

As a Technical Support Specialist, you will handle support requests through multiple channels, educate clients on product use, document technical issues, and assist in product enhancements, all while contributing to customer satisfaction and team KPIs.