Top Customer Success Jobs

Lead APAC Risk Intelligence Customer Success to drive retention, product adoption, and voice-of-customer into global product teams. Build and coach a regional team, align customer success with commercial objectives, develop retention and mitigation strategies across markets, and use data to improve lifecycle and operational efficiency.

Own a book of customers end-to-end to drive measurable business outcomes (NRR, renewals, expansion). Build, deploy, and maintain AI-powered agents and automations for customers, connect feedback sources, run data-driven executive reviews, forecast renewals, and drive upsell. Act as customer advocate to influence product and engineering priorities.

Own outcomes, relationships, renewals, and expansion for a ~$2M ARR book of media and enterprise customers. Onboard customers, create success plans, monitor usage and risk, run renewals and negotiations, identify expansion opportunities, and partner with Sales and technical teams to drive adoption and retention.

Lead a global team of high-touch Customer Success Managers for commercial accounts to drive adoption, retention, and expansion. Own regional performance metrics, serve as executive escalation for key accounts, co-lead executive business reviews, analyze usage and health data to surface expansion and churn risks, and align cross-functional teams (Sales, Product, Professional Services) to deliver measurable ROI and value.

Lead advisor-facing revenue growth and retention by managing relationships, onboarding partners, optimizing campaigns with data-driven insights, coordinating cross-functional teams, overseeing operations, forecasting revenue, and mentoring staff.

Serve as strategic partner to SaaS customers, drive retention and expansion, onboard and train users, run QBRs, analyze usage to mitigate churn, identify upsell opportunities, handle escalations, and collaborate with Product, Sales, Marketing, and Engineering to resolve issues and improve adoption.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

The Customer Success Consultant will maintain customer satisfaction, assist with messaging campaigns, train users on the Signal Vine platform, and manage various customer support tasks.

The role involves interacting with customers for inquiries, processing new business applications, managing after-sales services, handling payments, and providing office administration support as part of customer success operations.

The Customer Success Lead will build relationships with midmarket customers, onboard them, ensure engagement, gather feedback, and identify upsell opportunities.

The Customer Success Manager drives customer engagement, retention, and value realization from Elsevier's products while collaborating with cross-functional teams to ensure seamless experiences and identify growth opportunities.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

The role involves contacting prospects interested in Construction Management software, answering their questions, guiding bookings for demos, and taking notes in the CRM system.

Lead and grow a team of Technical Account Managers to retain and expand B2B SaaS customers. Own renewal forecasting, risk management, customer health metrics, escalation handling, and cross-functional alignment with Sales, Product, Engineering, Support, and Delivery. Hire, coach, and build scalable processes, playbooks, and knowledge resources while carrying a small book of accounts.

Own and expand strategic enterprise accounts ($1B+ retailers and global brands). Build account plans, drive AI adoption, lead executive reviews, identify expansion, mitigate churn, advise on creative workflows, and partner with product, engineering, and sales. Represent the company at customer sites and events.

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.

Join Vooma as the first Implementation & Success Manager to manage customer relationships, onboarding, and ensure client satisfaction while collaborating with the team to enhance customer experiences.

As a Customer Success Manager, you will manage relationships with customers, implement plans to achieve goals, and track success metrics, ensuring satisfaction and growth opportunities.

The Director of Customer Success at Prudentia Sciences will manage strategic customer relationships, drive platform adoption, oversee account growth, and provide technical support, while influencing product strategy based on customer feedback.

As a Customer Success Manager, you will manage contractor and developer relationships, drive customer value from onboarding to renewal, analyze product usage data, and collaborate on product development.

The Senior Tech Customer Success Analyst ensures customer satisfaction by analyzing needs, supporting technology solutions, and driving operational excellence across multiple business units.

The Customer Success Manager drives customer engagement and retention by acting as a trusted advisor, managing renewals, and supporting expansions. They analyze customer health data and conduct business reviews to foster relationships and improve outcomes.

The Accounting Customer Success Manager will support and train customers on the accounting platform, addressing their needs and collaborating with product teams on improvements.

Lead statewide onboarding and adoption for Atlas among union and enterprise clients in New Jersey. Drive high-velocity, in-person activation events, recruit peer champions, manage key accounts and outreach events, gather customer feedback for product improvements, and present adoption metrics to executives to ensure retention and renewals.

Lead onboarding and ongoing account management for a portfolio of merchant clients, driving performance, satisfaction, and growth. Act as primary client liaison, coordinate cross-functional teams, analyze performance data, present business reviews, ensure contractual and compliance obligations, resolve operational issues, and deliver strategic improvements.