About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.
Join our AAA Five Diamond property in Central Florida!
The Opportunity:
Employee Experience Specialist
Who We Look For:
We are looking for an individual who can provide support to our People & Culture department who has a passion for employee relations, events, and communications.
Responsibilities:
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Employee Communications: Create and Maintain P&CTV on a Weekly Basis, Various Employee Event Posters
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Employee Engagement Survey & Follow Up: Drive Participation, Set Up Computer Lab, Interpret Results, Meet with All Departments, Follow Up Meetings with All Departments, Assist and Support Action Plans
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Employee Relations: Conducts Interviews, Takes Employee Statements, Coordinates Documentation and Timelines
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Department Visits: Monthly Visit to all Areas (at minimum), and Other Visits as Needed (Based on Employee Survey and Employee Relations Issues)
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Manage Employee Events (With Support of P&C): Quarterly Luncheon, Employee Parties and Events throughout the year, Leadership Huddle, Decorate Veranda
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New Leader Orientation: Create Welcome Packages, Create Specific Division Binders; Coordinate all 1-on-1 Meetings with other Managers
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Support Learning Coach Meetings & Supervisor Meetings: From Organizational Development Perspective, and Employee Engagement
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Evolve Recognition Program: Order, Distribute and Manage Monthly Drawings/Prizes; Promote Program and Ensure Utilization
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Coordinate 30-Day Check-ins with all New Employees, Determines Trends and Reports Information to Department Managers for Areas of Concern, and Further Training Needs
Minimum Qualifications:
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2+ years in employee development, communications, or employee engagement
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Demonstrated knowledge of general HR policies, procedures, and practices
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Strong customer service orientation with excellent follow through
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Able to build authentic relationships and establish trust at all levels
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Good organizational skills, with the ability to work independently
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Exceptional communication skills, able to speak authentically
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Ability to function well under pressure, set priorities and adjust to changing conditions
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High work ethic, with a sense of responsibility for the role filled within our team
A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.
Comprehensive Benefits:
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Energizing Employee Culture where you are encouraged to be your true self!
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Comprehensive learning and development programs to help you master your craft.
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Inclusive and diverse employee engagement events all year-round.
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Exclusive discount and travel programs with Four Seasons
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Competitive wages and benefits package
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Medical Insurance after 30 days of employment
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Employer-paid Dental and Vision insurance
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401(k) and Retirement Plan Matching
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Employee Assistance Program
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And so much more!
Four Seasons Hotels & Resorts, Employer of Choice
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
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