Top Customer Success Jobs

Support enterprise client onboarding and platform adoption through hands-on training, shadowing, client calls, documentation, reporting, and cross-functional collaboration to drive retention and product familiarity.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

The Senior Customer Success Manager at xSuite fosters customer relationships, supports product transition, presents solutions, and coordinates sales efforts.

Own post-sale relationships for Transparency clients: onboard brands, manage migrations and product rollouts, keep churn low, surface expansion opportunities, report account health weekly, automate repetitive work, and help hire and lead future CSMs.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.

Drive customer adoption and success across pre-sales, onboarding, deployment, and renewals. Conduct technical discovery and demos, monitor integration and usage, identify churn risk, lead renewals and expansion, and build customer advocacy while collaborating with sales and applications engineering.

Manage a portfolio of 200+ restaurant accounts to drive onboarding, adoption, retention, and expansion. Execute structured onboarding, optimize campaigns, provide data-driven insights, resolve escalations, and collaborate with Sales, Product, and Engineering to advocate for customer needs and growth.

As a Customer Success Manager, you will drive customer retention and expansion, educate customers on product use, and contribute to Customer Success strategies.

As a Customer Success Manager, you'll support clients by ensuring they effectively utilize Insider One's technology and develop strategies to meet their goals, while building strong relationships and collaborating with technical teams.

The Customer Success Manager at Vendelux will build relationships with clients, ensure satisfaction, manage onboarding, and develop strategic plans for client success in a fast-paced environment.

The Customer Success Manager is responsible for onboarding customers, managing relationships, gathering feedback, and driving upsells in the mid-market construction industry.

Manage customer relationships, implement onboarding processes, improve customer experience, analyze data, minimize churn, and facilitate product training.

As a Technical Customer Success Manager, you'll lead customer onboarding, provide technical guidance on scheduling software, manage pilot projects, and foster customer relationships to enhance adoption and retention. You will also analyze customer engagement to identify opportunities for improvement and act as their advocate within the company.

The Customer Success Analyst will implement customer requirements, manage onboarding, drive time to value, support client issues, and assist with QA testing.

Own post-sale customer success to drive adoption, value realization, retention and satisfaction. Develop success plans, track adoption and health metrics, coordinate cross-functional teams, resolve escalations, and identify upsell opportunities.

The Customer Success Manager will manage customer relationships, drive product adoption, lead onboarding and training, and monitor engagement metrics to ensure customer satisfaction and retention.

As a Client Success Manager, you'll drive client retention, engage in implementation and training, and support student outcomes through strategic partnerships.

The Customer Success Manager will build client relationships, implement success strategies, conduct reviews, analyze metrics, and identify growth opportunities.

The Customer Success Manager will build client relationships, drive product adoption, and work cross-functionally to improve customer experience.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

Lead adoption and value realization of Harvey's AI platform for mid-market legal and in-house teams. Manage 40+ accounts, implement integrations, deliver training, design scalable playbooks and self-help materials, track success metrics, drive renewals and expansions, and relay customer feedback to product teams.

Lead implementation and adoption of Harvey's AI/LLM platform for 40+ mid-market clients. Provide training, drive engagement and advocacy, monitor health and success metrics, create scalable playbooks and documentation, surface customer feedback to product teams, and ensure renewal and expansion readiness.

Lead and build the end-to-end post-sale customer success function to drive onboarding, adoption, retention, and expansion. Own metrics like NRR and GRR, create CS playbooks, tooling, health signals, and early-warning systems. Engage key accounts, close product feedback loops with Product and Engineering, partner with Sales and Marketing, and hire and scale the customer success team.

Manage a book of Concierge/Advisory customers to drive adoption, retention, and growth. Define success plans, deliver education, monitor usage/health, escalate issues, identify upsell opportunities, and collaborate with Sales and Professional Services using tools like Gainsight and Salesforce.

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.