Top Customer Success Jobs

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Manage a book of Mid-Market accounts to drive adoption, retention, and growth. Lead discovery, value reviews, and demos tied to business outcomes. Maintain forecasting and health tracking, build account plans, identify risks/opportunities, collaborate cross-functionally, and prioritize virtual and onsite customer engagements to increase retention and expansion.

The Director of Customer Success will lead a team to enhance customer experience for restaurant brands through data-driven insights, building processes and scalability as the company grows.

Primary point of contact for customers using CPQ modules; drive retention and adoption from pilot to production. Lead support for cost estimation, quoting, pricing, and change management; conduct training, onboarding, and QBRs; document requirements and maintain CRM records; collaborate with Product, Sales, and Support; manage multiple customer projects and pursue renewals and account expansion. Requires occasional travel (10-20%) and hybrid presence in Ann Arbor.

Own renewal and expansion revenue for a book of SaaS accounts; design proactive 12-month renewal cadences, lead onboarding, drive product adoption, run upsell demos, provide customer feedback to product, and build CS processes, playbooks, and tools.

The Customer Success Manager will guide customers through onboarding and usage, ensuring success and identifying opportunities for growth. They will also drive strategic initiatives and enhance customer engagement.

Lead and scale an SMB Customer Success team executing a high-velocity, data-driven motion across onboarding, adoption, renewals, and upsells. Hire and coach CSMs, build playbooks and tooling, own retention and expansion KPIs, handle escalations, and translate customer patterns into product and process improvements while carrying a team quota as a player-coach.

Manage a portfolio of ~75 accounts, ensuring onboarding, monitoring health metrics, providing support, and driving renewals and expansions to maximize customer value.

Manage enterprise customer accounts, ensuring successful onboarding, renewals, and product usage. Drive engagement with clients to enhance their ticketing experience and revenue optimization.

As a Customer Success Manager at Similarweb, you will build relationships with clients, drive platform adoption, and provide actionable insights to meet business goals.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

Manage a book of existing clients to ensure renewals, upsell services, schedule and administer service using Acumatica and Assignar, track sales activity, meet revenue and profitability quotas ($1–2M), collaborate with operations for smooth implementation, and maintain high customer satisfaction.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.

Own onboarding, adoption, and retention for dealership accounts. Lead integrations, training, launches, QBRs, and escalations. Build trusted relationships with dealer stakeholders, drive KPI-based outcomes, and feed product feedback to shape the roadmap.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

Lead post-sale strategy and team to drive onboarding, adoption, renewals, and net revenue retention for public-safety customers. Run renewals, support expansion with Sales, refine customer health scoring, improve onboarding, act as executive sponsor for top accounts, and hire and coach the Customer Success team. Must be hands-on and travel to customer sites.

Manage public sector client relationships to ensure product value, retention, and upsell. Serve as client advocate, gather feedback, collaborate with Sales and Development, implement risk mitigation strategies, meet success metrics, and represent Citian at regional and national events.

Own a scaled book of high-value customers across the full lifecycle from onboarding through renewal. Drive proactive outreach using health scores and adoption signals, build and optimize automated workflows, detect and recover churn, partner with Sales on upsell, and surface customer insights to Product and GTM teams.

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Own post-sale journey for enterprise robotic deployments: onboard, drive adoption, measure ROI and health scores, run QBRs, manage escalations, coordinate with Engineering/Field teams, travel to sites, and rebuild Customer Success playbooks.

Serve as primary customer support contact via phone, email, and ticketing. Triage and troubleshoot issues, provide step-by-step guidance, document cases, escalate complex problems, follow up for resolution, identify trends, and contribute to process and documentation improvements.

Lead and grow global Customer Success teams across Americas and Japan/APAC, partner with Sales and Services to drive adoption, retention, expansion, and KPIs; manage enterprise accounts and executive relationships; forecast revenue/health and shape CS strategy and culture.

Serve as a senior strategic liaison and trusted advisor for Microsoft clients, driving adoption, value realization, and account growth across Microsoft technologies. Provide executive-level guidance on cloud architecture, licensing, roadmaps, and risk; lead QBRs, success plans, and cross-team coordination to ensure account health and strategic alignment.

Manage a portfolio of real estate agents as their day-to-day contact: onboard and train agents on Compass tools, support marketing requests, drive product adoption, coordinate onboarding and office projects, provide front-desk and office management support, and collaborate cross-functionally to resolve agent needs and improve experience.